Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Company Name: MEEVA – Bridal & Designer Sarees
Location: Surat, Gujarat
Job Type: Full-Time | On-Site
Experience: 2+ years (Textile industry preferred)
Salary: As per experience + incentives

About Us:

MEEVA is a leading bridal & designer saree manufacturer based in Surat, catering to top wholesalers and retailers across India. Known for elegance, innovation, and timely service, we are looking for a dynamic Customer Relationship Manager (CRM) to strengthen our client engagement and support.

Roles & Responsibilities:

• Manage and maintain strong relations with existing B2B clients.
• Handle client inquiries, sample follow-ups, and order status updates.
• Maintain a CRM database with client history, preferences & feedback.
• Ensure timely communication via phone, WhatsApp, email, and in-person.
• Work closely with production and dispatch team to ensure smooth deliveries.
• Regularly take client feedback and upsell new collections.
• Assist in exhibitions, trade shows, and client visits.
• Prepare weekly client follow-up and report to management.

✅ Key Skills:

• Excellent communication (Hindi, English, Gujarati preferred)
• Confident, polite, and client-friendly personality
• Strong follow-up and organizational skills
• Basic knowledge of Excel / CRM software
• Experience in textile or garment industry is a plus

Qualifications:

• Graduate in any stream
• 2+ years experience in client handling, CRM, or sales support

What We Offer:

• Professional work culture in a growing fashion brand
• Incentives for client satisfaction and new orders
• Exposure to national & international textile clients
• Growth path into business development & key accounts

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)

Work Location: In person