Customer Relationship Manager (CRM) (3+ yers Exp)

Job Title: CRM Executive / Customer Relationship Manager

Company: PVR Wheels
Location: Palakkad, Kerala
Experience Required: Minimum 3+ Years
Employment Type: Full-Time

About PVR Wheels:

PVR Wheels is one of the leading Royal Enfield dealerships, known for delivering an exceptional customer experience, premium service, and strong community engagement. We are looking for a talented and experienced CRM Executive to join our dynamic team and strengthen our customer relationships.

Key Responsibilities:

• Manage and nurture customer relationships to ensure a superior ownership experience.
• Handle all inbound and outbound customer communications professionally and effectively.
• Track and follow up on test rides, bookings, deliveries, and service reminders.
• Maintain and update customer data in the CRM system with accuracy.
• Resolve customer concerns promptly and escalate critical issues to management.
• Coordinate with sales and service teams to ensure smooth customer journey.
• Monitor CSI (Customer Satisfaction Index) and take proactive measures to improve ratings.
• Plan and execute customer engagement activities, ride events, and loyalty programs.
• Generate daily, weekly, and monthly reports on customer interactions and feedback.

Required Skills & Qualifications:

• Minimum 3 years of proven CRM experience
• Excellent communication skills in English and Malayalam (additional languages are a plus).
• Strong knowledge of CRM tools and MS Office.
• Ability to handle high customer volumes and resolve issues effectively.
• Positive attitude, strong interpersonal skills, and customer-first mindset.
• Good analytical and reporting skills.

Benefits:

• Competitive salary & performance-based incentives.
• Opportunity to work with an iconic brand (Royal Enfield).
• Professional growth and training opportunities.
• Friendly and collaborative work environment.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Ability to commute/relocate:

• Palakkad, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CRM : 3 years (Required)

Language:

• English (Required)

Work Location: In person