Customer Relationship Manager

Career Job Solution

0 - 31 years

2 - 3 Lacs

Old Faridabad, Faridabad

Posted:17 hours ago| Platform: Apna logo

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Skills Required

support chat troubleshooting resolve documentation crm reports metrics training service compliance data regulations

Work Mode

On-site

Job Type

Full Time

Job Description

🧩 Core Responsibilities of a Customer Support Executive📞 Customer InteractionRespond to customer inquiries via phone, email, chat, and social media. Provide accurate information about products, services, and policies. Build rapport and maintain a positive customer experience. 🛠️ Troubleshooting & Issue ResolutionDiagnose and resolve customer issues efficiently. Escalate unresolved problems to relevant internal teams. Assist with product setup, usage guidance, and basic technical support. 📋 Documentation & ReportingMaintain detailed records of customer interactions in CRM systems. Prepare reports on support trends, customer feedback, and resolution metrics. Track KPIs such as first-contact resolution and customer satisfaction scores. 💬 Feedback & Continuous ImprovementCollect and relay customer feedback to improve products and services. Collaborate with internal teams to advocate for customer needs. 📚 Training & DevelopmentTrain new support staff on service protocols and product knowledge. Stay updated on new features, industry trends, and best practices. ✅ Policy AdherenceEnsure compliance with company policies and data privacy regulations. Uphold service standards and maintain professionalism in all interactions.

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Customer Relationship Manager