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Customer Relationship Management Manager (GOA)

Customer Relationship Management Manager (GOA)

Vianaar Homes

12 - 15 years

0 Lacs

goa goa india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

crm frameworks crm architecture digital tools segmentation cx strategy customer lifecycle analytics operational performance indicators cx dashboards customer analytics behavioural insights grievance mechanism nps customer data platforms engagement journeys csat metrics loyalty programs

Work Mode

On-site

Job Type

Full Time

Job Description

Manager - CRM

Location - Goa

Key Result Areas & Outcomes expected from the Role

Service Analytics & Customer Insight

Service Agility & Calculated Risk-Taking:

Collaborative Service Negotiation

Entrepreneurial Customer-Centric Mindset:

trategic Service Leadership:

Digital Service & Technology Orientation:

Cross-Functional Service Collaboration

Service Governance & Risk Mitigation

? Data-Led Service Innovation

? Financial & Commercial Service Understanding

? Customer Loyalty, CRM & Retention :

Service Recovery & Grievance Excellence

? Customer Experience Strategy & Execution :

Educational Qualification Essential:

? 1215+ years of experience in managing customer experience operations in hospitality, luxury retail, premium real estate, or holiday homes.

? Strong understanding of customer lifecycle management, CRM systems, CX strategy, and service operations.

? Demonstrated expertise in handling multi-location operations, CX process design and team leadership.

Desired:

? Prior experience in hospitality groups, boutique resorts, luxury brands, premium retail, or travel & tourism.

? Six Sigma / Lean experience for process optimization and service excellence.

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Customer Relationship Management Manager (GOA)

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Customer Relationship Management Manager (GOA)