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Customer Relationship Management Manager (GOA) Vianaar Homes

12.0 - 15.0 years

0 Lacs

goa, india

On-site

Manager - CRM Location - Goa Key Result Areas & Outcomes expected from the Role ? Service Analytics & Customer Insight : Strong grounding in customer lifecycle analytics, CX dashboards, NPS/CSAT metrics, service trends, operational performance indicators, and root-cause analysis. ? Service Agility & Calculated Risk-Taking: Ability to take calculated risks, challenge status quo, innovate, and identify unmet customer needs and emerging behaviour patterns. ? Collaborative Service Negotiation : Ability to collaborate with internal stakeholders to drive CX initiatives, influence through data, secure buy-in, and align multiple departments to customer-first outcomes. ? Entrepreneurial Customer-Cent...

Posted 4 days ago

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