13 Cx Strategy Jobs

Key Responsibilities Work closely with senior consultants to support telecom transformation projects and customer strategy initiatives. Conduct customer journey mapping, process analysis, and gap identification in telecom service delivery. Assist in designing customer-centric service improvements and value propositions. Analyze industry benchmarks, market trends, and customer satisfaction insights to drive data-backed solutions. Support program execution through documentation, reporting, and stakeholder coordination. Prepare presentations and deliverables aligned with project objectives and client expectations. Contribute to workshops, brainstorming sessions, and innovation-led solutioning e...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and div...

Role Overview: As a member of the Customer transformation team at frog, your role will involve contributing to projects related to Customer and strategy domain, focusing on creating unique and authentic customer experiences. You will be responsible for designing CX Strategy, Target operating model design, and Business process reengineering. Additionally, you will deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap, and more across various sectors. Key Responsibilities: - Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automat...

JOB DESCRIPTION Job Title: Manager-Customer Centricity Job Type: Permanent, Full-time Function: Customer Centricity Business: Godrej Properties Limited Location: WE - Zone About Godrej Industries Group (GIG) At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries www.godrejindustries.com About Godrej Properties Limited (GPL) Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 1...

Job Title: UX/CX Designer Location: Remote, India Company: Platonix Soul-Centric Wellness OTT Platform About Platonix: Platonix is a cutting-edge OTT wellness platform creating live, interactive, and deeply personal experiences connecting creators and audiences across mind, body, and soul. We are building a Soul-Tech ecosystem where innovative technology meets holistic wellbeing. Role Overview: We're seeking a passionate UX/CX Designer to shape intuitive, engaging, and empathetic user experiences across our digital platforms. The ideal candidate will deeply understand user needs and behaviors to craft journeys that delight our global community of wellness seekers and content creators. This r...

You will be responsible for leading the customer experience transformation at WonDRx, a company redefining the future of digital healthcare in India. Your role as AVP - Customer Experience will involve owning and driving the CX strategy, voice-of-customer frameworks, community building, and data-led experience transformation across geographies and business verticals. Your vision, execution skills, and empathy will play a crucial role in achieving scale, retention, and patient satisfaction. Key Responsibilities: - Define and implement CX frameworks aligning with business goals across product, operations, and sales - Build mechanisms to gather patient insights, enhance their experience, and dr...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and div...

**Job Description:** At Licious, you will play a crucial role in reimagining how India experiences meat and seafood by joining as the Leader of CX Design & Strategy. Your responsibilities will involve designing and delivering delightful experiences for customers across various touchpoints, ensuring both empathy and operational feasibility in a high-volume environment. **Key Responsibilities:** - Create and lead customer-first experiences in one of India's fastest-growing consumer brands. - Operate at the intersection of strategy, design, and execution, rather than just providing advisory services. - Collaborate with cross-functional teams to define and prioritize customer journeys and servic...

As the leader of Acceldata Academy, you will oversee the end-to-end management of the academy, including customer journeys, labs, and certifications. Your role is pivotal in shaping how customers, partners, and internal teams engage, learn, and thrive with Acceldata. Your primary responsibilities will include owning the customer enablement and education lifecycle, establishing omnichannel touchpoints, collaborating with cross-functional teams to enhance user journeys, launching content campaigns, utilizing AI tools for content generation, and driving content reporting metrics. Additionally, you will manage the Acceldata Academy portal, lead the Voice of Customer (VoC) program, and work close...

As a Senior UX Researcher at Infogain, you will be instrumental in elevating user experience by leveraging data and research insights strategically. Collaborating closely with the UX team and cross-functional partners, your role will involve embedding a rigorous research perspective into strategic decisions that drive both user and business value. To excel in this position, we are seeking candidates with 5+ years of experience within an in-house research team or relevant work experience, a BA or any degree in a relevant discipline, expertise in quantitative and qualitative research methods, proficiency in writing reports and internal communications, excellent communication and analytical ski...

As a seasoned Customer Service Lead at Dermatouch, your primary responsibility will be to lead multi-channel support operations with a focus on enhancing customer satisfaction and improving service quality across calls, chat, email, and social platforms. You will be instrumental in developing and executing a CX strategy that aligns with the business goals, optimizing the customer journey through data analysis, feedback implementation, and leveraging automation tools. Managing support operations, SOPs, training, and monitoring agent performance will also be key aspects of your role. Additionally, you will be expected to handle escalations efficiently and collaborate cross-functionally with te...

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, a...

Control Tower Location-Bangalore About Loadshare: Loadshare Networks is a technology-driven new-age logistics company. We are building an asset light integrated logistics network stitching together SMEs in the logistics sector using a proprietary technology platform. Our technology platforms power all legs of transportation for some of India's largest clients through deep integrations: - On intra city logistics, our tech drives food delivery, quick commerce, e-commerce and grocery for all the majors. - Our intercity technology powers part truck Load, full truck load, linehaul and warehousing for large enterprises. We also build strong supply facing apps and platforms for digitizing lakhs of ...