6.0 - 10.0 years

0 Lacs

karnataka

On-site

**Job Description:** At Licious, you will play a crucial role in reimagining how India experiences meat and seafood by joining as the Leader of CX Design & Strategy. Your responsibilities will involve designing and delivering delightful experiences for customers across various touchpoints, ensuring both empathy and operational feasibility in a high-volume environment. **Key Responsibilities:** - Create and lead customer-first experiences in one of India's fastest-growing consumer brands. - Operate at the intersection of strategy, design, and execution, rather than just providing advisory services. - Collaborate with cross-functional teams to define and prioritize customer journeys and servic...

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Manager, Customer Experience & Technical Enablement Acceldata

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As the leader of Acceldata Academy, you will oversee the end-to-end management of the academy, including customer journeys, labs, and certifications. Your role is pivotal in shaping how customers, partners, and internal teams engage, learn, and thrive with Acceldata. Your primary responsibilities will include owning the customer enablement and education lifecycle, establishing omnichannel touchpoints, collaborating with cross-functional teams to enhance user journeys, launching content campaigns, utilizing AI tools for content generation, and driving content reporting metrics. Additionally, you will manage the Acceldata Academy portal, lead the Voice of Customer (VoC) program, and work close...

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UX Designer Infogain

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Senior UX Researcher at Infogain, you will be instrumental in elevating user experience by leveraging data and research insights strategically. Collaborating closely with the UX team and cross-functional partners, your role will involve embedding a rigorous research perspective into strategic decisions that drive both user and business value. To excel in this position, we are seeking candidates with 5+ years of experience within an in-house research team or relevant work experience, a BA or any degree in a relevant discipline, expertise in quantitative and qualitative research methods, proficiency in writing reports and internal communications, excellent communication and analytical ski...

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Customer Service Lead Dermatouch

4.0 - 8.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a seasoned Customer Service Lead at Dermatouch, your primary responsibility will be to lead multi-channel support operations with a focus on enhancing customer satisfaction and improving service quality across calls, chat, email, and social platforms. You will be instrumental in developing and executing a CX strategy that aligns with the business goals, optimizing the customer journey through data analysis, feedback implementation, and leveraging automation tools. Managing support operations, SOPs, training, and monitoring agent performance will also be key aspects of your role. Additionally, you will be expected to handle escalations efficiently and collaborate cross-functionally with te...

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Director of Customer Support Screen Magic Mobile Media

12.0 - 19.0 years

35 - 60 Lacs

Pune

Work from Office

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, a...

Posted 2 months ago

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Loadshare Networks- Control Tower/Program Manager -Customer Experience Loadshare Networks

2.0 - 7.0 years

7 - 13 Lacs

Bengaluru

Work from Office

Control Tower Location-Bangalore About Loadshare: Loadshare Networks is a technology-driven new-age logistics company. We are building an asset light integrated logistics network stitching together SMEs in the logistics sector using a proprietary technology platform. Our technology platforms power all legs of transportation for some of India's largest clients through deep integrations: - On intra city logistics, our tech drives food delivery, quick commerce, e-commerce and grocery for all the majors. - Our intercity technology powers part truck Load, full truck load, linehaul and warehousing for large enterprises. We also build strong supply facing apps and platforms for digitizing lakhs of ...

Posted 3 months ago

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