Customer Relationship Management Manager

You are a Customer Relationship Management (CRM) Manager at LAKDI.com - Furniture & Interiors Co., a leading provider of innovative furniture solutions for residential and commercial spaces. Your role is crucial in managing and analyzing customer interactions and data throughout the customer lifecycle. Your responsibilities include developing CRM strategies, ensuring efficient use of CRM software, analyzing customer data to enhance marketing efforts, and collaborating with sales and project management teams to enhance customer satisfaction and loyalty. To excel in this role, you must possess strong analytical skills, excellent communication and sales abilities, experience in market segmentation and project management, proficiency in CRM software tools, and the ability to work effectively on-site in New Delhi. A Bachelor's degree in Business, Marketing, or a related field is required, and experience in the furniture or interiors industry is a plus. Join us in creating exceptional living and working environments across the country by leveraging your CRM expertise and contributing to our mission of delivering quality, sustainable, and design-driven furniture solutions.,