Customer Relationship Management Business Analyst(MS Dynamics)

Job Summary:

We are hiring a Business Analyst with expertise in Microsoft Dynamics 365 CRM to join our AI Labs – CRM Pod. The role involves gathering business requirements, optimizing CRM processes, supporting implementation, and ensuring system adoption. Ideal candidates will have strong analytical, communication, and CRM skills.

Key Responsibilities:

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Gather and document business requirements

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Collaborate with tech teams on CRM customization and implementation

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Improve CRM processes for Sales, Marketing & Support teams

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Conduct UAT and define test cases

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Develop training materials and support user adoption

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Generate CRM reports and dashboards

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Communicate effectively with stakeholders and cross-functional teams

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Stay updated with D365 CRM features and enhancements

Mandatory Skills:

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4+ years as a Business Analyst (preferably in D365 CRM)

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Hands-on experience with Microsoft Dynamics 365 CRM (Sales, Marketing, Customer Service)

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Strong requirement gathering & documentationskills

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Experience with CRM customization, workflows, Power Automate & Power Apps

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Excellent communication & stakeholder management skills

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Knowledge of Agile methodology and project documentation