Customer Relationship Executive

A Customer Relations Executive plays a vital role in managing clients and ensuring a smooth experience

Duties and responsibilities

• Work with the sales and marketing team to maximize revenue through strategic planning and promotions
• Promote additional services, upgrades, or amenities to enhance the client experience.
• Generate reports on leads, closing, appointments and patient feedback
• Provide information on package deals, promotions, and special offers.
• Stay informed about the clinics facilities, services, and policies.
• Keep track of dates of procedures and update the reservation system accordingly.
• Ensure accuracy in billing.
• Coordinate with front desk and other departments to ensure a seamless patient experience.
• Relay requests or requirements to relevant departments.
• Participate in training programs to enhance knowledge and skills.
• Utilize CRM tools to maintain a database of client information and preferences.
• Respond promptly to emails and phone calls regarding treatments.
• Foster positive relationships with all patients and clients
• Be flexible in handling last-minute changes and adjustments
• Solicit feedback from patients and report any recurring issues or suggestions to management.

A Customer Relations Executive in should have excellent communication skills, attention to detail, and a client-centric approach to ensure a positive experience for clients. Additionally, knowledge of healthcare systems and a good understanding of the clinic’s policies, standards and ethics are essential

Apply if you have:

-Minimum 1 year experience.
-A graduate degree and experience in sales and marketing-Experience in healthcare is a plus-Strong presentation skills-Passion persistent ability to communicate with people at all level-Confident, self starter & presentable personality.-Positive attitude for meeting new people.-Someone who enjoys doing sales-Client friendly approach-Candidate who are based in Ernakulam will have more preference

Benefits

We offer competitive salary as well as a comprehensive benefit package which includes but is not limited to:
- Yearly rise in salary- Festival bonus- Target incentive-Salary raise based on performance not limited to the annual raise

For further information contact via phone
-9207778413
-9645771770

Email: [email protected]

Send your personal information and CV to [email protected] and we will get back to you

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person