Customer Relationship Executive

Job Title: Customer Relationship Management (CRM) Executive
Location: 1, Pocket C, Sector 17 Dwarka, Dwarka, Delhi, 110078
Job Type: Full-time
Experience: 1–3 years
Industry: Tour Travel and Events

Company- Royal India Vacation Pvt Ltd

Job Summary:

We are looking for a proactive and fluent English-speaking Customer Relationship Management (CRM) Executive to join our team. The ideal candidate will be responsible for developing strong relationships with clients, handling client coordination, conducting cold calls, and attending on-site meetings to ensure excellent client servicing and satisfaction.

Key Responsibilities:

• Act as the primary point of contact between the company and clients.
• Maintain and develop long-term relationships with existing clients.
• Handle day-to-day client coordination and communication.
• Conduct cold calls to potential clients to generate new business opportunities.
• Schedule and attend on-site meetings with clients for presentations, discussions, or service follow-ups.
• Address client inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Collaborate with internal teams to deliver solutions based on client needs.
• Prepare reports on client interactions, feedback, and project updates.

Required Skills & Qualifications:

• Fluent in English – Excellent verbal and written communication skills.
• Strong client relationship management abilities.
• Experience in client coordination and servicing.
• Proven ability in cold calling and lead generation.
• Willingness to travel for on-site meetings with clients.
• Good presentation and negotiation skills.
• Ability to work independently and as part of a team.
• Proficient in MS Office and CRM tools.

Education:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Preferred Experience:

• 1–3 years in a customer-facing or sales coordination role.

Contact - 7428693048

Gmail- Shivanipant.riv@gmail.com

Apply Now if you're ready to take your communication and relationship management skills to the next level!

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 7428693048