Customer Relationship Executive

Position: Client Relationship Executive
Experience: 1 – 3 Years

Job Overview:
We are seeking a proactive and personable Client Relationship Executive to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring a seamless and positive experience at every touchpoint. This role involves handling walk-in customers, following up on inquiries, resolving client issues, and supporting the sales and service teams to maintain high levels of customer satisfaction.

Key Responsibilities:

• Greet and assist walk-in customers, understanding their requirements and guiding them appropriately.
• Follow up with existing and potential clients via calls, emails, or meetings to ensure continued engagement.
• Build and maintain strong relationships with clients to enhance loyalty and retention.
• Address client queries, concerns, and complaints promptly and professionally.
• Collaborate with internal teams, including sales and operations, to provide clients with timely solutions and services.
• Maintain accurate records of client interactions and feedback for reporting and improvement purposes.
• Support promotional campaigns and events to enhance client experience and brand visibility.
• Identify opportunities to upsell or cross-sell services/products to existing clients.

Required Skills & Qualifications:

• 1–3 years of experience in client handling, customer service, or relationship management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and prioritize tasks effectively.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in MS Office and CRM tools.
• Positive attitude, proactive approach, and a customer-first mindset.

Why Join Us:

• Opportunity to work in a dynamic and growing organization.
• Exposure to diverse clients and business processes.
• Career growth and learning opportunities.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Language:

• Gujarati (Preferred)

Location:

• Gota, Ahmedabad, Gujarat (Required)

Work Location: In person

Speak with the employer
+91 7779053938