Posted:14 hours ago|
Platform:
On-site
Full Time
Primary Responsibilities
●Complaints Management
o Collects customer feedback
o Plans corrective action with CRM
● Complaints Management
o One point of contact for customer complaints by receiving customer complaints
o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints within defined SLA
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
● Lost Case Analysis
o Call lost/drop out customers and understand reason for closure
o Frame action plan with Service Manager, Workshop Manager and CRM
o Update Customer email IDs from email bounce report
Recruitment profile
● Educational Qualifications: Diploma / Graduate / extensive technical experience
● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail
● Minimum experience: 1 years preferably in Auto/customer relationship roles
● Profile: Strong focus on Customer Experience Management
● Passions/ Interests: NA
● Competencies:
o Customer Relationship Management
o Analytical Skills
o Technical Knowledge - Service
Job Type: Full-time
Pay: ₹8,000.00 - ₹11,000.00 per month
Benefits:
Experience:
Work Location: In person
R3 Motors
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