The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. Primary Responsibilities ● Repair Process o Allocate job cards to various bays and monitor the work done on the bike o Communicate the time required to complete the task to the service consultant o Ensure the sourcing of all the parts, spares & consumables required to complete the work o Offer technical inputs to the technicians, wherever required o Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service consultant o Manage the quality of work done on multiple bays, simultaneously o Live tracking of vehicles with respect to Promised Delivery Time o Along with the Service consultant, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. o In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart and communicate the same to the service consultant o Ensure Training norms 80:60:40 Nomination o Ensure that pre-test is done in case of any NVH, drivability and other road test concerns. o Ensure that the working area is clean and tidy. o Ensure that all machineries, equipment’s, special tools are kept on high order. o Ensure that the technicians are performing the work as per procedures, following the check sheets, workshop manuals using the appropriate tools and equipments. o Ø Ensure that the reloading and rescheduling happens in the case of diagnostic repairs and other delays or advance completion of repairs. The same must be communicated to the service advisor time to time. ● Other Responsibilities o Carry out complaint resolution as per the guidance of the CRM/ CRE o Act as per action plans drafted by the CRM to improve customer satisfaction o Assist the parts manager in inventory management o Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, GM service and the HR manager o Conduct regular service drills with the technicians ACCOUNTABILITY o Right first time – 98% o Right on time – 95% o Productivity – 90% o Efficiency – 100% Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-4 years ● Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms ● Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself ● Competencies: o People Management o Technical Knowledge (Service) o Analytical Skills KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Bay Productivity o % Same Day Delivery o % of vehicles inside workshop > 3 days o 80:60:40 Training o Kaizen - Process Improvement Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Expected Start Date: 16/06/2025
The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. Primary Responsibilities ● Repair Process o Allocate job cards to various bays and monitor the work done on the bike o Communicate the time required to complete the task to the service consultant o Ensure the sourcing of all the parts, spares & consumables required to complete the work o Offer technical inputs to the technicians, wherever required o Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service consultant o Manage the quality of work done on multiple bays, simultaneously o Live tracking of vehicles with respect to Promised Delivery Time o Along with the Service consultant, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. o In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart and communicate the same to the service consultant o Ensure Training norms 80:60:40 Nomination o Ensure that pre-test is done in case of any NVH, drivability and other road test concerns. o Ensure that the working area is clean and tidy. o Ensure that all machineries, equipment’s, special tools are kept on high order. o Ensure that the technicians are performing the work as per procedures, following the check sheets, workshop manuals using the appropriate tools and equipments. o Ø Ensure that the reloading and rescheduling happens in the case of diagnostic repairs and other delays or advance completion of repairs. The same must be communicated to the service advisor time to time. ● Other Responsibilities o Carry out complaint resolution as per the guidance of the CRM/ CRE o Act as per action plans drafted by the CRM to improve customer satisfaction o Assist the parts manager in inventory management o Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, GM service and the HR manager o Conduct regular service drills with the technicians ACCOUNTABILITY o Right first time – 98% o Right on time – 95% o Productivity – 90% o Efficiency – 100% Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-4 years ● Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms ● Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself ● Competencies: o People Management o Technical Knowledge (Service) o Analytical Skills KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Bay Productivity o % Same Day Delivery o % of vehicles inside workshop > 3 days o 80:60:40 Training o Kaizen - Process Improvement Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Expected Start Date: 16/06/2025
The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person
The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person
Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
o Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor o Inspect the general condition of the vehicle and make note of any additional damages or repair required o Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures o Ensure that job card is signed after completion of work o Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded o Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office o Determine which parts and tools will be required for a given repair or service o Inform the Service Advisor and the Workshop Manager if a part needs to be ordered o Ensure that any unused part/s is returned to parts department immediately o If additional work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted ● Compliance to Guidelines o Ensure compliance of vehicles with industry safety standards when returned to customer and that any faults noted have been reported on the job card o Maintain the condition and inventory of tools provided by the company at all time. Ensure that only calibrated tools and equipment are used for repairs or servicing o Ensure that all special tools and equipment and technical literature is returned in clean and working condition to their original location ● Customer Satisfaction o Safeguard and protect the customer’s vehicle and its contents while being repaired o Ensure the customer’s old parts are neatly handed over to the customer Job Type: Permanent Pay: ₹8,000.00 - ₹12,500.00 per month Benefits: Cell phone reimbursement Paid sick time Experience: total work: 1 year (Preferred) Work Location: In person
o Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor o Inspect the general condition of the vehicle and make note of any additional damages or repair required o Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures o Ensure that job card is signed after completion of work o Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded o Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office o Determine which parts and tools will be required for a given repair or service o Inform the Service Advisor and the Workshop Manager if a part needs to be ordered o Ensure that any unused part/s is returned to parts department immediately o If additional work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted ● Compliance to Guidelines o Ensure compliance of vehicles with industry safety standards when returned to customer and that any faults noted have been reported on the job card o Maintain the condition and inventory of tools provided by the company at all time. Ensure that only calibrated tools and equipment are used for repairs or servicing o Ensure that all special tools and equipment and technical literature is returned in clean and working condition to their original location ● Customer Satisfaction o Safeguard and protect the customer’s vehicle and its contents while being repaired o Ensure the customer’s old parts are neatly handed over to the customer Job Type: Permanent Pay: ₹8,000.00 - ₹12,500.00 per month Benefits: Cell phone reimbursement Paid sick time Experience: total work: 1 year (Preferred) Work Location: In person
Primary Responsibilities: ● Brand Related Communication o Communicate all brand related stories to customers as and where need arises o Engage prospects in discussion and activities on Royal Enfield bikes ● Vehicle Sales o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE o Facilitating test rides in store and at home/office o Check for finance requirements, cross selling opportunities for apparel and accessories o Ensure achievement of monthly sales targets o Assist the CRE sales in carrying out lost case analysis ● Post Booking Process o Confirm vehicle receipt in the system post PDI from PDI executive o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment o Finalize delivery date with customer o Confirm with customer insurance requirements and process insurance o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time o Log in the vehicle finance cases with the required documents o Track the status of vehicle finance and update the same to the customer o Receive confirmation of full payment (or DO) from the vehicle financer / customer ● Delivery o Plan delivery schedule based on bookings and stock availability o Liaison with the RE logistics team to ensure stock availability before delivery o Finalize the date and time for delivery and coordinate with customer o Mobilize the RTO/Insurance and Finance team on receiving booking o Follow up with customer for all transaction related documentation o Follow up of vehicle status with customer and inform in case of any delay ● Accessories Sales o Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product o Ensure achievement of monthly Accessories target ● Customer Satisfaction o Own the customer satisfaction scores for the sales process o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc. ● Educational Qualifications: Graduate/ 2-year diploma ● Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail ● Minimum experience: 1 Year, also Fresher's can apply. ● Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience ● Passions/ Interests: Interested in Riding, travelling and exploring ● Competencies: o Customer Relationship Management o Selling Skills and Market Knowledge o Product Knowledge / Brand Insights ● Customer o Bottom 2% In Moment Survey Feedback Rating – TR & Del separately ● Business o Enquiry-TR Conversion (Walk-in) % o Retail Target VS Achievement Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Work Location: In person
Primary Responsibilities: ● Brand Related Communication o Communicate all brand related stories to customers as and where need arises o Engage prospects in discussion and activities on Royal Enfield bikes ● Vehicle Sales o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE o Facilitating test rides in store and at home/office o Check for finance requirements, cross selling opportunities for apparel and accessories o Ensure achievement of monthly sales targets o Assist the CRE sales in carrying out lost case analysis ● Post Booking Process o Confirm vehicle receipt in the system post PDI from PDI executive o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment o Finalize delivery date with customer o Confirm with customer insurance requirements and process insurance o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time o Log in the vehicle finance cases with the required documents o Track the status of vehicle finance and update the same to the customer o Receive confirmation of full payment (or DO) from the vehicle financer / customer ● Delivery o Plan delivery schedule based on bookings and stock availability o Liaison with the RE logistics team to ensure stock availability before delivery o Finalize the date and time for delivery and coordinate with customer o Mobilize the RTO/Insurance and Finance team on receiving booking o Follow up with customer for all transaction related documentation o Follow up of vehicle status with customer and inform in case of any delay ● Accessories Sales o Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product o Ensure achievement of monthly Accessories target ● Customer Satisfaction o Own the customer satisfaction scores for the sales process o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc. ● Educational Qualifications: Graduate/ 2-year diploma ● Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail ● Minimum experience: 1 Year, also Fresher's can apply. ● Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience ● Passions/ Interests: Interested in Riding, travelling and exploring ● Competencies: o Customer Relationship Management o Selling Skills and Market Knowledge o Product Knowledge / Brand Insights ● Customer o Bottom 2% In Moment Survey Feedback Rating – TR & Del separately ● Business o Enquiry-TR Conversion (Walk-in) % o Retail Target VS Achievement Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Work Location: In person
The floor supervisor is responsible for managing the technical team on the workshop floor and ensuring workshop floor upkeep. Additionally, the supervisor will oversee the training and management of the technical team. Primary Responsibilities: - Allocating job cards to various bays and monitoring the work done on bikes. - Communicating the required time to complete tasks to the service consultant. - Ensuring sourcing of all necessary parts, spares, and consumables. - Providing technical guidance to technicians when needed. - Monitoring schedule adherence and taking corrective actions for any time overruns. - Managing the quality of work on multiple bays simultaneously. - Tracking vehicles in real-time with respect to the Promised Delivery Time. - Conducting checks on vehicles in the PDI area to ensure completion of all tasks as per quality guidelines. - Returning vehicles to the floor for rework if any discrepancies are found. - Ensuring training norms are met. - Performing pre-tests for NVH, drivability, and other road test concerns. - Maintaining cleanliness and tidiness of the working area. - Ensuring all machinery, equipment, and tools are in good condition. - Monitoring technicians to ensure work is done as per procedures and guidelines. Other Responsibilities: - Resolving complaints as per CRM/CRE guidance. - Implementing action plans to improve customer satisfaction. - Assisting the parts manager in inventory management. - Leading, coaching, and mentoring technicians to meet training needs. - Conducting regular service drills with technicians. ACCOUNTABILITY: - Right first time: 98% - Right on time: 95% - Productivity: 90% - Efficiency: 100% Recruitment Profile: - Educational Qualifications: Diploma/Graduate/extensive technical experience. - Industry: Auto (2-wheeler preferred). - Minimum Experience: 2-4 years. - Profile: Extensive technical experience in automobiles (2 wheelers), adherence to processes and norms. - Passions/Interests: Passionate about Royal Enfield and motorcycling, owns/rides one. Competencies: - People Management. - Technical Knowledge (Service). - Analytical Skills. KPIs: - Customer: Bottom 2% - In-moment Survey Rating Feedback Service. - Enabler/Operational: Bay Productivity, % Same Day Delivery, % of vehicles inside workshop > 3 days, 80:60:40 Training, Kaizen - Process Improvement. Job Type: Full-time Benefits: - Cell phone reimbursement. - Paid sick time. - Paid time off. Schedule: Day shift. Work Location: In person. Expected Start Date: 16/06/2025.,