The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. Primary Responsibilities ● Repair Process o Allocate job cards to various bays and monitor the work done on the bike o Communicate the time required to complete the task to the service consultant o Ensure the sourcing of all the parts, spares & consumables required to complete the work o Offer technical inputs to the technicians, wherever required o Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service consultant o Manage the quality of work done on multiple bays, simultaneously o Live tracking of vehicles with respect to Promised Delivery Time o Along with the Service consultant, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. o In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart and communicate the same to the service consultant o Ensure Training norms 80:60:40 Nomination o Ensure that pre-test is done in case of any NVH, drivability and other road test concerns. o Ensure that the working area is clean and tidy. o Ensure that all machineries, equipment’s, special tools are kept on high order. o Ensure that the technicians are performing the work as per procedures, following the check sheets, workshop manuals using the appropriate tools and equipments. o Ø Ensure that the reloading and rescheduling happens in the case of diagnostic repairs and other delays or advance completion of repairs. The same must be communicated to the service advisor time to time. ● Other Responsibilities o Carry out complaint resolution as per the guidance of the CRM/ CRE o Act as per action plans drafted by the CRM to improve customer satisfaction o Assist the parts manager in inventory management o Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, GM service and the HR manager o Conduct regular service drills with the technicians ACCOUNTABILITY o Right first time – 98% o Right on time – 95% o Productivity – 90% o Efficiency – 100% Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-4 years ● Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms ● Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself ● Competencies: o People Management o Technical Knowledge (Service) o Analytical Skills KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Bay Productivity o % Same Day Delivery o % of vehicles inside workshop > 3 days o 80:60:40 Training o Kaizen - Process Improvement Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Expected Start Date: 16/06/2025
The floor supervisor manages the technical team on the floor of the workshop. He will be responsible for workshop floor upkeep and training and management of the technical team. Primary Responsibilities ● Repair Process o Allocate job cards to various bays and monitor the work done on the bike o Communicate the time required to complete the task to the service consultant o Ensure the sourcing of all the parts, spares & consumables required to complete the work o Offer technical inputs to the technicians, wherever required o Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time any time and cost overruns to the service consultant o Manage the quality of work done on multiple bays, simultaneously o Live tracking of vehicles with respect to Promised Delivery Time o Along with the Service consultant, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines. o In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart and communicate the same to the service consultant o Ensure Training norms 80:60:40 Nomination o Ensure that pre-test is done in case of any NVH, drivability and other road test concerns. o Ensure that the working area is clean and tidy. o Ensure that all machineries, equipment’s, special tools are kept on high order. o Ensure that the technicians are performing the work as per procedures, following the check sheets, workshop manuals using the appropriate tools and equipments. o Ø Ensure that the reloading and rescheduling happens in the case of diagnostic repairs and other delays or advance completion of repairs. The same must be communicated to the service advisor time to time. ● Other Responsibilities o Carry out complaint resolution as per the guidance of the CRM/ CRE o Act as per action plans drafted by the CRM to improve customer satisfaction o Assist the parts manager in inventory management o Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager, GM service and the HR manager o Conduct regular service drills with the technicians ACCOUNTABILITY o Right first time – 98% o Right on time – 95% o Productivity – 90% o Efficiency – 100% Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-4 years ● Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms ● Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself ● Competencies: o People Management o Technical Knowledge (Service) o Analytical Skills KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Bay Productivity o % Same Day Delivery o % of vehicles inside workshop > 3 days o 80:60:40 Training o Kaizen - Process Improvement Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person Expected Start Date: 16/06/2025
The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person
The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person
Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
o Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor o Inspect the general condition of the vehicle and make note of any additional damages or repair required o Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures o Ensure that job card is signed after completion of work o Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded o Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office o Determine which parts and tools will be required for a given repair or service o Inform the Service Advisor and the Workshop Manager if a part needs to be ordered o Ensure that any unused part/s is returned to parts department immediately o If additional work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted ● Compliance to Guidelines o Ensure compliance of vehicles with industry safety standards when returned to customer and that any faults noted have been reported on the job card o Maintain the condition and inventory of tools provided by the company at all time. Ensure that only calibrated tools and equipment are used for repairs or servicing o Ensure that all special tools and equipment and technical literature is returned in clean and working condition to their original location ● Customer Satisfaction o Safeguard and protect the customer’s vehicle and its contents while being repaired o Ensure the customer’s old parts are neatly handed over to the customer Job Type: Permanent Pay: ₹8,000.00 - ₹12,500.00 per month Benefits: Cell phone reimbursement Paid sick time Experience: total work: 1 year (Preferred) Work Location: In person
o Analyze the job orders to identify what work has been agreed. In case the job order is not clear, seek clarification from the Service Advisor o Inspect the general condition of the vehicle and make note of any additional damages or repair required o Perform repair work as directed, within manufacturer’s timescales and in accordance with established and documented procedures o Ensure that job card is signed after completion of work o Provide written details on completed Job orders, ensuring hours and materials used are accurately and appropriately recorded o Ensure all warranty and exchange Parts are properly labelled and returned to the Warranty/Parts office o Determine which parts and tools will be required for a given repair or service o Inform the Service Advisor and the Workshop Manager if a part needs to be ordered o Ensure that any unused part/s is returned to parts department immediately o If additional work is required inform service Advisor and follow the necessary steps for making sure the customer is contacted ● Compliance to Guidelines o Ensure compliance of vehicles with industry safety standards when returned to customer and that any faults noted have been reported on the job card o Maintain the condition and inventory of tools provided by the company at all time. Ensure that only calibrated tools and equipment are used for repairs or servicing o Ensure that all special tools and equipment and technical literature is returned in clean and working condition to their original location ● Customer Satisfaction o Safeguard and protect the customer’s vehicle and its contents while being repaired o Ensure the customer’s old parts are neatly handed over to the customer Job Type: Permanent Pay: ₹8,000.00 - ₹12,500.00 per month Benefits: Cell phone reimbursement Paid sick time Experience: total work: 1 year (Preferred) Work Location: In person
Primary Responsibilities: ● Brand Related Communication o Communicate all brand related stories to customers as and where need arises o Engage prospects in discussion and activities on Royal Enfield bikes ● Vehicle Sales o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE o Facilitating test rides in store and at home/office o Check for finance requirements, cross selling opportunities for apparel and accessories o Ensure achievement of monthly sales targets o Assist the CRE sales in carrying out lost case analysis ● Post Booking Process o Confirm vehicle receipt in the system post PDI from PDI executive o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment o Finalize delivery date with customer o Confirm with customer insurance requirements and process insurance o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time o Log in the vehicle finance cases with the required documents o Track the status of vehicle finance and update the same to the customer o Receive confirmation of full payment (or DO) from the vehicle financer / customer ● Delivery o Plan delivery schedule based on bookings and stock availability o Liaison with the RE logistics team to ensure stock availability before delivery o Finalize the date and time for delivery and coordinate with customer o Mobilize the RTO/Insurance and Finance team on receiving booking o Follow up with customer for all transaction related documentation o Follow up of vehicle status with customer and inform in case of any delay ● Accessories Sales o Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product o Ensure achievement of monthly Accessories target ● Customer Satisfaction o Own the customer satisfaction scores for the sales process o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc. ● Educational Qualifications: Graduate/ 2-year diploma ● Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail ● Minimum experience: 1 Year, also Fresher's can apply. ● Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience ● Passions/ Interests: Interested in Riding, travelling and exploring ● Competencies: o Customer Relationship Management o Selling Skills and Market Knowledge o Product Knowledge / Brand Insights ● Customer o Bottom 2% In Moment Survey Feedback Rating – TR & Del separately ● Business o Enquiry-TR Conversion (Walk-in) % o Retail Target VS Achievement Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Work Location: In person
Primary Responsibilities: ● Brand Related Communication o Communicate all brand related stories to customers as and where need arises o Engage prospects in discussion and activities on Royal Enfield bikes ● Vehicle Sales o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE o Facilitating test rides in store and at home/office o Check for finance requirements, cross selling opportunities for apparel and accessories o Ensure achievement of monthly sales targets o Assist the CRE sales in carrying out lost case analysis ● Post Booking Process o Confirm vehicle receipt in the system post PDI from PDI executive o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment o Finalize delivery date with customer o Confirm with customer insurance requirements and process insurance o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time o Log in the vehicle finance cases with the required documents o Track the status of vehicle finance and update the same to the customer o Receive confirmation of full payment (or DO) from the vehicle financer / customer ● Delivery o Plan delivery schedule based on bookings and stock availability o Liaison with the RE logistics team to ensure stock availability before delivery o Finalize the date and time for delivery and coordinate with customer o Mobilize the RTO/Insurance and Finance team on receiving booking o Follow up with customer for all transaction related documentation o Follow up of vehicle status with customer and inform in case of any delay ● Accessories Sales o Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product o Ensure achievement of monthly Accessories target ● Customer Satisfaction o Own the customer satisfaction scores for the sales process o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc. ● Educational Qualifications: Graduate/ 2-year diploma ● Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail ● Minimum experience: 1 Year, also Fresher's can apply. ● Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience ● Passions/ Interests: Interested in Riding, travelling and exploring ● Competencies: o Customer Relationship Management o Selling Skills and Market Knowledge o Product Knowledge / Brand Insights ● Customer o Bottom 2% In Moment Survey Feedback Rating – TR & Del separately ● Business o Enquiry-TR Conversion (Walk-in) % o Retail Target VS Achievement Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Work Location: In person
The floor supervisor is responsible for managing the technical team on the workshop floor and ensuring workshop floor upkeep. Additionally, the supervisor will oversee the training and management of the technical team. Primary Responsibilities: - Allocating job cards to various bays and monitoring the work done on bikes. - Communicating the required time to complete tasks to the service consultant. - Ensuring sourcing of all necessary parts, spares, and consumables. - Providing technical guidance to technicians when needed. - Monitoring schedule adherence and taking corrective actions for any time overruns. - Managing the quality of work on multiple bays simultaneously. - Tracking vehicles in real-time with respect to the Promised Delivery Time. - Conducting checks on vehicles in the PDI area to ensure completion of all tasks as per quality guidelines. - Returning vehicles to the floor for rework if any discrepancies are found. - Ensuring training norms are met. - Performing pre-tests for NVH, drivability, and other road test concerns. - Maintaining cleanliness and tidiness of the working area. - Ensuring all machinery, equipment, and tools are in good condition. - Monitoring technicians to ensure work is done as per procedures and guidelines. Other Responsibilities: - Resolving complaints as per CRM/CRE guidance. - Implementing action plans to improve customer satisfaction. - Assisting the parts manager in inventory management. - Leading, coaching, and mentoring technicians to meet training needs. - Conducting regular service drills with technicians. ACCOUNTABILITY: - Right first time: 98% - Right on time: 95% - Productivity: 90% - Efficiency: 100% Recruitment Profile: - Educational Qualifications: Diploma/Graduate/extensive technical experience. - Industry: Auto (2-wheeler preferred). - Minimum Experience: 2-4 years. - Profile: Extensive technical experience in automobiles (2 wheelers), adherence to processes and norms. - Passions/Interests: Passionate about Royal Enfield and motorcycling, owns/rides one. Competencies: - People Management. - Technical Knowledge (Service). - Analytical Skills. KPIs: - Customer: Bottom 2% - In-moment Survey Rating Feedback Service. - Enabler/Operational: Bay Productivity, % Same Day Delivery, % of vehicles inside workshop > 3 days, 80:60:40 Training, Kaizen - Process Improvement. Job Type: Full-time Benefits: - Cell phone reimbursement. - Paid sick time. - Paid time off. Schedule: Day shift. Work Location: In person. Expected Start Date: 16/06/2025.,
Roles & Responsibilities: An accountant’s primary role is to keep records of all incoming and outgoing transactions and to ensure that each transaction corresponds to the correct account. They compile all financial data to analyse the pattern of transactions and create financial reports for all stakeholders. An accountant also needs to create profit and loss statements, balance sheets, and other financial statements to present the necessary information to the management. They also forecast the budget by analysing income and expenses in the financial year. Furthermore, reconciling ledger accounts and guiding the clerical staff are also the responsibility of the accountant. Other duties & responsibilities of an accountant may include: Calculating taxes and submitting tax returns to comply with the law Auditing financial documents to ensure they are accurate and maintaining the confidentiality of the financial data Managing the company’s accounts to ensure on-time payment and overseeing the software system for financial needs Maintain the privacy of financial information, and when necessary, backup databases Rectify any anomalies or inconsistencies they discover in the company’s financial document Assess accounting software applications and accounting control procedures Make and evaluate the organisation’s year-end financial accounts Qualification: Education: B. Com / M.Com Software: Tally prime software experience will be a advantage. Experience: 1 Year Experience. Job Types: Full-time, Permanent Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹11,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Work Location: In person
Roles & Responsibilities: An accountant’s primary role is to keep records of all incoming and outgoing transactions and to ensure that each transaction corresponds to the correct account. They compile all financial data to analyse the pattern of transactions and create financial reports for all stakeholders. An accountant also needs to create profit and loss statements, balance sheets, and other financial statements to present the necessary information to the management. They also forecast the budget by analysing income and expenses in the financial year. Furthermore, reconciling ledger accounts and guiding the clerical staff are also the responsibility of the accountant. Other duties & responsibilities of an accountant may include: Calculating taxes and submitting tax returns to comply with the law Auditing financial documents to ensure they are accurate and maintaining the confidentiality of the financial data Managing the company’s accounts to ensure on-time payment and overseeing the software system for financial needs Maintain the privacy of financial information, and when necessary, backup databases Rectify any anomalies or inconsistencies they discover in the company’s financial document Assess accounting software applications and accounting control procedures Make and evaluate the organisation’s year-end financial accounts Qualification: Education: B. Com / M.Com Software: Tally prime software experience will be a advantage. Experience: 1 Year Experience. Job Types: Full-time, Permanent Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹11,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Work Location: In person
Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹11,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Experience: total work: 1 year (Preferred) Work Location: In person
Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹11,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Experience: total work: 1 year (Preferred) Work Location: In person
Manages the parts business at the dealership. Ensures availability of parts while efficiently managing inventory costs. The role requires extensive interaction with the Workshop teams to ensure a smooth and efficient supply chain for parts. Primary Responsibilities ● Managing the Parts Supply Chain o Define Annual, Quarterly and monthly forecasting and indent plan in alignment with the workshop and the dealership sales team o Owns the complete supply chain for parts right from parts requisition to stock upkeep, inventory management, and issuing of parts and accessories to technical team basis requirements o Tracks & monitor parts in transit and conducts QA check to identify quality of received parts o Manages purchase of other consumables such as Oil, distilled water, tyres etc. o Manage relationship and coordinate with other dealers for urgent sourcing requirements o On time reporting of inventory levels in DMS and daily audit of perpetual inventory o Contributes to the dealership profitability by supporting revenue generation from parts and accessories sales by ensuring parts availability ● Additional Responsibilities o Keep a close liaison with Finance manager for fund status with Royal Enfield India o Every 3rd day verify with Warranty Supervisor for warranty claim submission to Royal Enfield India for the parts issued from Parts department o Close liaison with Workshop Mgr., CRM and Service Consultant for availability of parts o 1st day of every month submit a report on parts performance, inventory and consumable status to Works Manager / Service Manager o Reconciliation of Parts Inventory with Finance department o Plan for liquidation of old Inventory Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Logistics ● Minimum experience: 2-3 years ● Profile: extensive technical experience especially for automobiles [2 wheelers] ● Competencies: o People management o Technical Knowledge - Service o Analytical skills KPIs: ● Business o Parts + Oil Retail (Target vs Actual) ● Enabler / Operational o % Service Degree o Availability of Kits o Reduction of Vehicle Off Road (VOR) % o Non-Moving Stock (>1 year old stock to be less than 5% of the total stock) Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Experience: total work: 1 year (Preferred) Work Location: In person
Manages the parts business at the dealership. Ensures availability of parts while efficiently managing inventory costs. The role requires extensive interaction with the Workshop teams to ensure a smooth and efficient supply chain for parts. Primary Responsibilities ● Managing the Parts Supply Chain o Define Annual, Quarterly and monthly forecasting and indent plan in alignment with the workshop and the dealership sales team o Owns the complete supply chain for parts right from parts requisition to stock upkeep, inventory management, and issuing of parts and accessories to technical team basis requirements o Tracks & monitor parts in transit and conducts QA check to identify quality of received parts o Manages purchase of other consumables such as Oil, distilled water, tyres etc. o Manage relationship and coordinate with other dealers for urgent sourcing requirements o On time reporting of inventory levels in DMS and daily audit of perpetual inventory o Contributes to the dealership profitability by supporting revenue generation from parts and accessories sales by ensuring parts availability ● Additional Responsibilities o Keep a close liaison with Finance manager for fund status with Royal Enfield India o Every 3rd day verify with Warranty Supervisor for warranty claim submission to Royal Enfield India for the parts issued from Parts department o Close liaison with Workshop Mgr., CRM and Service Consultant for availability of parts o 1st day of every month submit a report on parts performance, inventory and consumable status to Works Manager / Service Manager o Reconciliation of Parts Inventory with Finance department o Plan for liquidation of old Inventory Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Logistics ● Minimum experience: 2-3 years ● Profile: extensive technical experience especially for automobiles [2 wheelers] ● Competencies: o People management o Technical Knowledge - Service o Analytical skills KPIs: ● Business o Parts + Oil Retail (Target vs Actual) ● Enabler / Operational o % Service Degree o Availability of Kits o Reduction of Vehicle Off Road (VOR) % o Non-Moving Stock (>1 year old stock to be less than 5% of the total stock) Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Experience: total work: 1 year (Preferred) Work Location: In person
Manages the parts business at the dealership. Ensures availability of parts while efficiently managing inventory costs. The role requires extensive interaction with the Workshop teams to ensure a smooth and efficient supply chain for parts. Primary Responsibilities ● Managing the Parts Supply Chain o Define Annual, Quarterly and monthly forecasting and indent plan in alignment with the workshop and the dealership sales team o Owns the complete supply chain for parts right from parts requisition to stock upkeep, inventory management, and issuing of parts and accessories to technical team basis requirements o Tracks & monitor parts in transit and conducts QA check to identify quality of received parts o Manages purchase of other consumables such as Oil, distilled water, tyres etc. o Manage relationship and coordinate with other dealers for urgent sourcing requirements o On time reporting of inventory levels in DMS and daily audit of perpetual inventory o Contributes to the dealership profitability by supporting revenue generation from parts and accessories sales by ensuring parts availability ● Additional Responsibilities o Keep a close liaison with Finance manager for fund status with Royal Enfield India o Every 3rd day verify with Warranty Supervisor for warranty claim submission to Royal Enfield India for the parts issued from Parts department o Close liaison with Workshop Mgr., CRM and Service Consultant for availability of parts o 1st day of every month submit a report on parts performance, inventory and consumable status to Works Manager / Service Manager o Reconciliation of Parts Inventory with Finance department o Plan for liquidation of old Inventory Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Logistics ● Minimum experience: 1-2 years ● Profile: extensive technical experience especially for automobiles [2 wheelers] ● Competencies: o People management o Technical Knowledge - Service o Analytical skills KPIs: ● Business o Parts + Oil Retail (Target vs Actual) ● Enabler / Operational o % Service Degree o Availability of Kits o Reduction of Vehicle Off Road (VOR) % o Non-Moving Stock (>1 year old stock to be less than 5% of the total stock) Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Experience: total work: 1 year (Preferred) Work Location: In person
As a Floor Supervisor at our workshop, you will be responsible for managing the technical team on the floor. Your primary role will involve workshop floor upkeep, training, and overseeing the technical team to ensure efficient operations. **Primary Responsibilities:** - **Repair Process** - Allocate job cards to various bays and monitor the work progress on bikes. - Communicate the time required to complete tasks to the service consultant. - Ensure sourcing of all necessary parts, spares, and consumables for the work. - Offer technical guidance to technicians when needed. - Monitor schedule adherence and address any time overruns promptly. - Manage the quality of work on multiple bays simultaneously. - Live track vehicles to meet Promised Delivery Time. - Conduct checks on vehicles in the PDI area to ensure completion as per quality guidelines. - Ensure training norms adherence and conduct pre-tests when necessary. - Maintain a clean and tidy working area with well-organized tools and equipment. - Ensure technicians follow procedures, checklists, and manuals for quality work. - Manage rescheduling for diagnostic repairs or delays, informing the service advisor accordingly. **Other Responsibilities:** - Resolve complaints following CRM/CRE guidance. - Implement action plans for customer satisfaction improvement. - Assist parts manager in inventory management. - Lead, coach, and mentor technicians, ensuring training needs are met. - Conduct regular service drills with the technicians. **Accountability:** - Right first time: 98% - Right on time: 95% - Productivity: 90% - Efficiency: 100% **Recruitment Profile:** - Educational Qualifications: Diploma/Graduate/extensive technical experience - Industry: Auto (2-wheeler preferred) - Minimum Experience: 2-4 years - Profile: Extensive technical experience in automobiles (2-wheelers), process adherence - Passions/Interests: Passionate about Royal Enfield and motorcycling, owning/riding one **Competencies:** - People Management - Technical Knowledge (Service) - Analytical Skills **KPIs:** - **Customer:** - Bottom 2% - In-moment Survey Rating Feedback Service - **Enabler/Operational:** - Bay Productivity - % Same Day Delivery - % of vehicles inside workshop > 3 days - 80:60:40 Training - Kaizen - Process Improvement This is a Full-time job with benefits including cell phone reimbursement, paid sick time, and paid time off. The work schedule is a day shift, and the location is in person. The expected start date is 16/06/2025. As a Floor Supervisor at our workshop, you will be responsible for managing the technical team on the floor. Your primary role will involve workshop floor upkeep, training, and overseeing the technical team to ensure efficient operations. **Primary Responsibilities:** - **Repair Process** - Allocate job cards to various bays and monitor the work progress on bikes. - Communicate the time required to complete tasks to the service consultant. - Ensure sourcing of all necessary parts, spares, and consumables for the work. - Offer technical guidance to technicians when needed. - Monitor schedule adherence and address any time overruns promptly. - Manage the quality of work on multiple bays simultaneously. - Live track vehicles to meet Promised Delivery Time. - Conduct checks on vehicles in the PDI area to ensure completion as per quality guidelines. - Ensure training norms adherence and conduct pre-tests when necessary. - Maintain a clean and tidy working area with well-organized tools and equipment. - Ensure technicians follow procedures, checklists, and manuals for quality work. - Manage rescheduling for diagnostic repairs or delays, informing the service advisor accordingly. **Other Responsibilities:** - Resolve complaints following CRM/CRE guidance. - Implement action plans for customer satisfaction improvement. - Assist parts manager in inventory management. - Lead, coach, and mentor technicians, ensuring training needs are met. - Conduct regular service drills with the technicians. **Accountability:** - Right first time: 98% - Right on time: 95% - Productivity: 90% - Efficiency: 100% **Recruitment Profile:** - Educational Qualifications: Diploma/Graduate/extensive technical experience - Industry: Auto (2-wheeler preferred) - Minimum Experience: 2-4 years - Profile: Extensive technical experience in automobiles (2-wheelers), process adherence - Passions/Interests: Passionate about Royal Enfield and motorcycling, owning/riding one **Competencies:** - People Management - Technical Knowledge (Service) - Analytical Skills **KPIs:** - **Customer:** - Bottom 2% - In-moment Survey Rating Feedback Service - **Enabler/Operational:** - Bay Productivity - % Same Day Delivery - % of vehicles inside workshop > 3 days - 80:60:40 Training - Kaizen - Process Improvement This is a Full-time job with benefits including cell phone reimbursement, paid sick time, and paid time off.
The service consultant is part of the customer facing team of the workshop. He will meet and greet the customer at the point of entry and will be responsible for consultation, repair estimate and job card opening process. He will also be responsible for explaining the invoice at the time of vehicle delivery. Primary Responsibilities ● Reception and Job Order Creation o First face for the customer to the workshop; exhibit all the RE behaviour codes o In case of Walk- in customer, allocate a bay and confirm based on the job. o Retrieve customer pre-job card and complete customer details o Listen to customer concerns and align the identified job in the order o Identify new jobs based on history and a thorough diagnosis of the vehicle o Advise the customers for the scope of job, time and estimated cost of repair o Check if any relevant customer campaigns are available and applicable for the customer o Pitch additional products and offers for the customers o Obtain confirmation of the job order on the digital Job card on DMS o If customer is willing to wait in the workshop, invite him to the Customer Lounge and offer refreshments, introduce to other community members/ invite customer to view his bike while getting serviced ● Repairs and Execution of other work o Ensure the proper correspondence and co-ordination with the insurance / leasing firm in case of repairs on accident / leased vehicles. o Hand over the Repair order to the floor supervisor in the workshop o Keep track on completion time to meet on time delivery promise o Obtain authority for additional work from the customer and document additional estimates o While obtaining authority make note of revised time, cost and additional jobs on DMS ● Preparation for Vehicle return o Ensure the work is completed by the workshop on time and notify customer in case of delay o Complete the invoice, taking account of warranty and goodwill provisions ● Vehicle Return and Billing o Verify the customer's identity to collect the vehicle, based on the duplicate copy of the order. o Generate Proforma Invoice, discuss with customer and then generate Final Invoice o Explain the work done, invoice charges including warranty repairs and any other work carried out free of charge and advise customer on next due date of servicing o Ensure customer vehicle is ready at the reception area cleaned ● Monthly Planning o Assist the service manager in planning & implementing promotional activities for the workshop Recruitment profile ● Educational Qualifications: B.Tech / extensive technical experience ● Industry: Auto, Consumer Goods ● Minimum experience: 1-2 years ● Profile: extensive technical experience, adherence to RECODE processes and norms ● Passions/ Interests: Passionate about Brand Royal Enfield ● Competencies: o Technical Knowledge - Service o Customer Relationship Management o Selling Skills & Market Knowledge o Product Knowledge / Brand Insights KPIs: ● Customer o Bottom 2% - In-moment Survey Rating Feedback – Service ● Enabler / Operational o Same Day Delivery Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid time off Experience: total work: 1 year (Preferred) Work Location: In person