Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person

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