Warranty Incharge

Job Description

The Warranty Supervisor will check and approve the warranty of each faulty part brought by the floor team basis Royal Enfield guidelines. He will also be the technical in-charge of Process / SOP adherence. Primary Responsibilities ● Warranty Management o Receive faulty parts from the floor team for warranty approval o Check the warranty checklist to ascertain whether part is defective and covered under warranty o Approve/reject warranty claims. Raise the claim for approval with ASM Service. o Store the faulty parts for return to Royal Enfield ● Technical In-Charge o Ensure SOP / Process adherence for all technical processes o Liaison with the knowledge desk for all technical queries o Quality Analysis & ensuring action plans are made and completed to improve quality of service Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred] ● Minimum experience: 2-3 years ● Profile: extensive technical experience in automobiles [2 wheelers] ● Competencies: o Technical Knowledge - Service o Analytical skills KPIs: ● Enabler / Operational o FSC Credits - Raised vs Actual o Adherence to Warranty Claims Generation Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Work Location: In person