Primary Responsibilities ● Complaints Management o Collects customer feedback o Plans corrective action with CRM ● Complaints Management o One point of contact for customer complaints by receiving customer complaints o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) o Ensure resolution of customer complaints within defined SLA o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction ● Lost Case Analysis o Call lost/drop out customers and understand reason for closure o Frame action plan with Service Manager, Workshop Manager and CRM o Update Customer email IDs from email bounce report Recruitment profile ● Educational Qualifications: Diploma / Graduate / extensive technical experience ● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail ● Minimum experience: 1 years preferably in Auto/customer relationship roles ● Profile: Strong focus on Customer Experience Management ● Passions/ Interests: NA ● Competencies: o Customer Relationship Management o Analytical Skills o Technical Knowledge - Service Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person

More Jobs at R3 Motors

Floor Supervisor

Pathanamthitta, Kerala

2.0 - 4.0 yrs

INR 0 - 0 Lacs

Floor Supervisor

Pathanāmthitta

2.0 - 4.0 yrs

INR 0 - 0 Lacs

Warranty Incharge

Pathanamthitta, Kerala

2.0 - 3.0 yrs

INR 0 - 0 Lacs

Warranty Incharge

Pathanāmthitta

2.0 - 3.0 yrs

INR 0 - 0 Lacs

Customer Relationship Executive

Pathanamthitta, Kerala

1.0 - 1.0 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

R3 Motors

6 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Relationship Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at R3 Motors

Mock Interview

RecommendedJobs for You

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Customer Relationship Executive

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Customer Relationship Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at R3 Motors