Customer Relationship Executive

As a Customer Relationship Executive at Hiwaga Beauty Clinic in Vijayawada, your role will involve welcoming and assisting clients, handling client inquiries, managing appointments, coordinating with staff, maintaining records, following up with clients, and supporting the management team in achieving customer satisfaction goals. Key Responsibilities: - Welcome and assist clients warmly to create a positive first impression. - Professionally handle phone calls, messages, and walk-in client inquiries. - Clearly explain clinic services, offers, and treatment details to clients. - Efficiently schedule and manage appointments to avoid overlaps or delays. - Coordinate between counsellors, doctors, and service staff for smooth operations. - Maintain accurate client data, billing records, and daily reports. - Follow up with clients post-service for feedback and encourage repeat visits. - Keep the reception and waiting area clean and organized. - Support the management team in achieving customer satisfaction and retention goals. Requirements: - Preferably a graduate or equivalent qualification. - Minimum 1-3 years of experience as a Customer Relationship Executive/Front Office Executive in a beauty, wellness, or healthcare setup. - Excellent verbal and written communication skills. - Professional grooming and a pleasant personality. - Proficiency in English, Telugu, and Hindi is preferred. - Basic computer knowledge (MS Office, CRM, or billing software). - Strong organizational and multitasking skills. In addition to the job responsibilities and qualifications, Hiwaga Beauty Clinic offers a competitive salary ranging from 17,000 to 20,000 per month, attractive incentives based on client handling and performance, performance-based bonuses, professional growth opportunities, training, and career development programs, and a supportive and positive work environment. If you are interested in this full-time position, please send your updated resume to hr@hiwagaindia.com with the subject line "Application for Customer Relationship Executive - Vijayawada Branch.",