Floor Supervisor

The floor supervisor is responsible for managing the technical team on the workshop floor and ensuring workshop floor upkeep. Additionally, the supervisor will oversee the training and management of the technical team. Primary Responsibilities: - Allocating job cards to various bays and monitoring the work done on bikes. - Communicating the required time to complete tasks to the service consultant. - Ensuring sourcing of all necessary parts, spares, and consumables. - Providing technical guidance to technicians when needed. - Monitoring schedule adherence and taking corrective actions for any time overruns. - Managing the quality of work on multiple bays simultaneously. - Tracking vehicles in real-time with respect to the Promised Delivery Time. - Conducting checks on vehicles in the PDI area to ensure completion of all tasks as per quality guidelines. - Returning vehicles to the floor for rework if any discrepancies are found. - Ensuring training norms are met. - Performing pre-tests for NVH, drivability, and other road test concerns. - Maintaining cleanliness and tidiness of the working area. - Ensuring all machinery, equipment, and tools are in good condition. - Monitoring technicians to ensure work is done as per procedures and guidelines. Other Responsibilities: - Resolving complaints as per CRM/CRE guidance. - Implementing action plans to improve customer satisfaction. - Assisting the parts manager in inventory management. - Leading, coaching, and mentoring technicians to meet training needs. - Conducting regular service drills with technicians. ACCOUNTABILITY: - Right first time: 98% - Right on time: 95% - Productivity: 90% - Efficiency: 100% Recruitment Profile: - Educational Qualifications: Diploma/Graduate/extensive technical experience. - Industry: Auto (2-wheeler preferred). - Minimum Experience: 2-4 years. - Profile: Extensive technical experience in automobiles (2 wheelers), adherence to processes and norms. - Passions/Interests: Passionate about Royal Enfield and motorcycling, owns/rides one. Competencies: - People Management. - Technical Knowledge (Service). - Analytical Skills. KPIs: - Customer: Bottom 2% - In-moment Survey Rating Feedback Service. - Enabler/Operational: Bay Productivity, % Same Day Delivery, % of vehicles inside workshop > 3 days, 80:60:40 Training, Kaizen - Process Improvement. Job Type: Full-time Benefits: - Cell phone reimbursement. - Paid sick time. - Paid time off. Schedule: Day shift. Work Location: In person. Expected Start Date: 16/06/2025.,