Customer Relationship Executive & Office Administrator

Job Summary:

Job Title: Customer Relationship Executive (CRE) & Office Administrator

Job Type: Full-Time, Permanent

Location: Calicut, Kuttikkattoor

Salary: ₹12,000 – ₹15,000 per month

Job Summary:

We are seeking a dynamic and proactive individual to join our team as a Customer Relationship Executive (CRE) & Office Administrator. This dual-role position requires a professional who can effectively manage customer relationships while ensuring seamless administrative operations within the office.

Key Responsibilities Customer Relationship Executive (CRE) Responsibilities:

• Build and nurture strong relationships with customers, ensuring their satisfaction and loyalty.
• Address customer inquiries and provide detailed product information with clarity and professionalism.
• Resolve customer concerns promptly, ensuring a positive resolution and customer retention.
• Collaborate with the sales team to identify and meet customer requirements effectively.
• Maintain accurate records of all customer interactions and updates in the CRM system.
• Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.
• Ensure timely product delivery and follow up to confirm customer satisfaction.
• Work towards achieving customer service goals and contribute to overall business success.

Office Administrator Responsibilities:

• Provide comprehensive administrative support to various departments, ensuring smooth office operations.
• Organize and maintain office files, documents, and records for easy accessibility and security.
• Handle incoming calls, emails, and correspondence with professionalism and efficiency.
• Schedule and coordinate meetings and appointments, ensuring effective time management.

Qualifications and Skills:

• Minimum 1 year of experience in customer relationship management and/or office administration.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent problem-solving and organizational abilities.

Benefits:

• Health insurance
• Paid Sick Leave
• Paid time off
• Cell phone reimbursement

Schedule:Day shift

Experience:Customer service: 1 year (Preferred)

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person