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Customer Relationship Executive / Manager

0 - 3 years

2 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

The Customer Relationship Executive (CRE) plays a critical role in building and maintaining strong relationships with clients, guiding them through the property buying process, and ensuring a seamless post-sales experience. The role involves customer engagement, query resolution, coordination with internal teams, and supporting sales functions to enhance client satisfaction and retention.

Key Responsibilities:

  • Act as the primary point of contact for new and existing clients, ensuring timely communication and assistance throughout the property transaction process.
  • Understand customer requirements and provide suitable property recommendations based on budget, location preferences, and investment goals..
  • Manage customer queries, concerns, and complaints with professionalism, aiming for swift resolution and customer satisfaction.
  • Build long-term relationships with customers to encourage referrals, repeat business, and positive brand image.
  • Prepare daily/weekly reports on client interactions, feedback, and property status updates for internal review.

Preferred candidate profile


  • Graduate in any discipline; MBA/Real Estate diploma is a plus
  • 1-3 years of experience in customer service or sales (real estate preferred)
  • Good communication and interpersonal skills
  • Customer-focused with strong relationship-building ability
  • Basic knowledge of sales, negotiation, and real estate market trends
  • Well-presented, self-motivated, and target-oriented

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