Customer Relationship Executive / Manager

Job Summary

The Customer Relationship Executive (CRE) will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and addressing their queries efficiently. This role requires excellent communication skills, a customer-centric approach, and the ability to coordinate internally to deliver seamless service to clients.

Key Responsibilities

• Act as the primary point of contact for clients, handling their inquiries, requests and concerns promptly and professionally.
  
• Develop and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.
  
• Coordinate with internal teams (Operations, Sales, Accounts, etc.) to ensure smooth execution of client requirements.
  
• Share regular updates with clients on shipment status, documentation and other service-related information.
  
• Manage and resolve customer complaints efficiently while maintaining a positive client experience.
  
• Maintain accurate records of client interactions, feedback and service history in CRM systems.
  
• Identify opportunities for cross-selling and up-selling services to maximize business growth.
  

Required Skills and Competencies

• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building skills.
  
• Ability to handle multiple clients and tasks with attention to detail.
  
• Problem-solving mindset with a proactive approach.
  
• Familiarity with CRM tools and MS Office (Excel, Word, PowerPoint).
  

Qualifications and Experience

• Bachelors degree in Business Administration, Commerce, or related field.
  
• 25 years of experience in client servicing, customer support or a similar role.
  
• Freshers with strong communication and interpersonal skills may also be considered.
  

Contact Details - Ms. Nisha- 9625739060 / hrd@expedite-world.com / hr@expedite-world.com

Website- www.expedite-world.com