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Majestic Basmati Rice Pvt. Ltd.
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Customer Relationship Executive

Customer Relationship Executive

Majestic Basmati Rice Pvt. Ltd.

0 years

0 Lacs

bhopal madhya pradesh india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

order management account management b2b sales

Work Mode

On-site

Job Type

Full Time

Job Description

About The Opportunity

A leading organization in the Food Processing & Agribusiness sector focused on premium rice production, packaging and domestic & international trade. We serve institutional and retail channels across India and export markets, delivering consistent quality and timely fulfilment.We are hiring an on-site Customer Relationship Executive based in India to manage customer lifecycle, ensure order accuracy, and drive high retention and satisfaction for commercial accounts.Role & Responsibilities

Serve as primary contact for assigned customersmanage order intake, confirmations, delivery coordination, and post-delivery follow-up.
Maintain accurate customer records and activity logs in CRM; update order status and shipment details in ERP systems.
Resolve customer queries and escalations promptly by coordinating with Operations, Logistics, and Billing teams.
Proactively identify upsell and cross-sell opportunities; support Sales in account growth and renewal discussions.
Prepare and share regular account reports, sales forecasts, and customer feedback to drive service improvements.
Ensure compliance with export & invoicing documentation for international shipments where applicable.

Skills & Qualifications

Must-Have

Microsoft Excel
Order Management
Account Management
B2B Sales

Location:

On-site, IndiaWe encourage applications from customer-focused professionals who enjoy hands-on account ownership, delivering operational excellence, and contributing to high-quality food product distribution.Skills: b2b sales,sales,order management,microsoft excel,account management

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Customer Relationship Executive