Customer Relationship Executive

A Customer Relationship Executive (CRE) is responsible for managing and enhancing customer relationships to ensure satisfaction and drive business growth. They act as a key point of contact for a portfolio of customers, addressing inquiries, resolving issues, and fostering strong, lasting relationships. CREs also play a vital role in identifying opportunities to improve the customer experience and contribute to the overall success of the company.

Key Responsibilities of a Customer Relationship Executive:

• Managing Customer Relationships:Building and maintaining strong, long-lasting relationships with a portfolio of clients.
• Handling Customer Inquiries and Issues:Addressing customer questions, resolving complaints, and escalating issues when necessary.
• Providing Solutions and Recommendations:Understanding customer needs and offering appropriate solutions and recommendations to enhance their experience.
• Improving Customer Experience:Identifying opportunities to enhance the customer journey and drive customer loyalty.
• Maintaining Customer Records:Keeping accurate records of customer interactions and feedback using CRM software and other tools.
• Collaborating with Teams:Working with sales, customer service, and other departments to ensure a seamless customer experience.
• Analyzing Data and Reporting:Preparing reports on customer satisfaction, retention rates, and other key performance indicators (KPIs).
• Upselling and Cross-selling:Identifying opportunities to increase revenue by offering additional products or services to existing customers.
• Developing Strategies:Contributing to the development of strategies for building and maintaining strong customer relationships.
• Staying Informed:Keeping up-to-date on the latest products, services, and industry trends.
• Promoting the Company:Representing the company in a professional and positive manner.

Skills and Qualifications:

• Strong Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
• Interpersonal Skills: The ability to build rapport with customers and understand their needs is crucial.
• Problem-Solving Skills: The ability to identify and resolve customer issues effectively.
• Customer-Focused Mindset: A strong commitment to customer satisfaction and a proactive approach to problem-solving.
• CRM Proficiency: Familiarity with CRM software and other tools used to manage customer relationships.
• Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Sales and Negotiation Skills: Experience in sales and negotiation can be beneficial for identifying and capitalizing on opportunities for upselling and cross-selling.
• Analytical Skills: The ability to analyze data, identify trends, and prepare reports.
• Adaptability: The ability to adapt to changing customer needs and business priorities.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8652409845