Posted:1 month ago|
Platform:
On-site
Full Time
Job Role- Customer Relationship Executive
Expedite Impex is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey
A CRE is responsible for building and maintaining positive relationships with a company's customers.
This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.
- Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.
- Building healthy relationships with customers to foster loyalty and repeat business.
- Gathering customer feedback and making recommendations for improving customer service
- Keeping accurate records of customer interactions, transactions and outstandings payments.
- Collaborating with other teams within the company to ensure that customer needs are met.
Required Skills:-
- Experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to handle difficult customer situations with empathy and professionalism
- Strong problem-solving skills and the ability to find creative solutions to customer problems
- Ability to multitask and prioritize effectively
- Familiarity with customer relationship management (CRM) software
- A passion for delivering excellent customer service and strong follow-ups.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Schedule:
Language:
Work Location: In person
Speak with the employer
+91 9625739060
Expedite Impex Pvt. Ltd.
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