Customer Relationship Executive

Job Title: Customer Relationship Executive

Company: Italent Management
Location: Nagpur

Job Summary:

The Customer Relationship Executive will be responsible for building and maintaining strong relationships with clients, addressing their needs, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-first attitude, and the ability to manage queries and resolve issues effectively.

Key Responsibilities:

• Act as the primary point of contact between the company and clients.
• Build and maintain strong, long-term customer relationships.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.
• Maintain records of customer interactions and transactions.
• Assist in identifying opportunities to upsell or cross-sell services.
• Coordinate with internal teams to ensure timely delivery of services.
• Provide regular updates and reports on customer accounts.
• Support business growth by contributing to customer retention strategies.

Requirements & Skills:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in customer service, client handling, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Problem-solving attitude with attention to detail.
• Ability to work independently as well as part of a team.
• Proficiency in MS Office and CRM tools is an added advantage.

Employment Type: Full-time

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Preferred)

Work Location: In person