Posted:6 hours ago|
Platform:
Work from Office
Full Time
Responsible for ensuring customer delight, relationship management and
maintaining ambience of the show room. Helps to make shopping a pleasant
experience and handles and solves problems faced by customer.
• Receive general supervision from Associate Store operations Managers.
• To interact with customers/clients and guiding them to make the right
purchases.
• To ensure service after sales, and also customer satisfaction.
• To enlighten the customer of the Schemes running in the store.
• To help locate a customer in the store.
• Develop and maintain a good relationship with the Key Accounts and thus
ensure repeat orders from them.
• Solving problems of the Key Accounts
• Maintain & Analyze database of Customers.
• Identify areas of providing customized services to the various categories of
customers.
• Analyzing the feedback of the customers and working on improving the
service levels.
• Obtaining and communicating information about new arrivals, designs and
demands for different products/designs which are not available in the show
room to the Merchandisers.
• Continuously monitor and improve the processes for the smooth operation of
Home Deliveries.
• Handles customer complaints on telephone.
• Solves customers problems when they approach the Customer help desk.
CIEL HR
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