Customer Relationship Executive

1. Client Communication & Follow-up

• Handle inbound calls, WhatsApp messages, emails, and Instagram DMs professionally.
• Respond to client inquiries regarding services, pricing, meetings, and project updates.
• Maintain a friendly and empathetic tone while solving queries or concerns.
• Provide clear and timely communication between clients and internal teams.

2. Lead Handling & Conversion Support

• Greet and follow up with new leads from social media, website, or walk-ins.
• Share company brochures, packages, service videos, and proposal decks.
• Schedule meetings with the design/sales team and follow up post-meeting.
• Maintain a CRM or Google Sheet log of all new leads and follow-up actions.

3. Appointment & Calendar Coordination

• Book and manage client appointments with architects/designers/project managers.
• Coordinate site visits and online/offline meetings as per client availability.
• Send reminders and confirmations to both clients and internal teams.

4. Documentation & Feedback

• Share quotations, agreements, design stage documents, and project updates when required.
• Collect feedback post key milestones: design finalization, site start, project completion.
• Maintain a record of complaints/issues and their resolution timeline.

5. Reporting & Coordination

• Prepare weekly summary reports on:
• Number of client interactions
• Status of leads
• Feedback received
• Coordinate with marketing and design teams to ensure clients receive necessary updates or deliverables on time.

6. Client Relationship Building

• Celebrate client milestones (project handovers, birthdays, anniversaries, etc.) with a message or call.
• Encourage satisfied clients to leave Google/Instagram reviews or refer others.
• Act as the client’s voice inside the company—raising pain points to the manager or CEO.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Application Question(s):

• Are you willing to work in arc space minimum 1 year?

Education:

• Bachelor's (Required)

Experience:

• Telecommunication: 2 years (Required)
• Customer relationship management: 3 years (Required)
• office assistant: 1 year (Required)
• Leadership: 1 year (Required)

Language:

• English (Required)
• Malayalam (Required)

Work Location: In person