Customer Relationship Executive

Roles and Responsibilities:

Attracts potential customers by answering service questions and suggesting information about other services.

Serves customers by providing company service information and lead closings.

Opens customer accounts by recording Waitlist information.

Maintains customer records by updating detailed information.

Daily follow-up with the operational team & updating lead status.

Recommends potential services to management by collecting customer information and analyzing customer needs.

Prepares service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

To Manage Inbound and Outbound calls in a timely manner.

Identify customers requirements, clarify information and provide them with the resolution based on company policy.

Handle any required communication or coordination required between Partners(Tankers) and customers.

Entering customer and account data from source documents within time limitsCompiling, verifying the accuracy, and sorting information to prepare source data for computer entry.

Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.

Key Requirements:

Ability to handle customer queries professionally

Good interpersonal and communication skills

Customer-centric mindset

Willingness to work 1–2 Sundays per month

Job Type: Full-timePay: Upto ₹25,000.00 per month

Benefits:Health insurance

Day shift

Eligibility Criteria:

Any Graduate or 12th Pass

Excellent spoken English and Marathi (mandatory)

6 months to 5 years of experience in customer care preferredFreshers with strong communication skills are welcome to apply

Work Location: 2nd floor,Anand Mansion,Aaji care, Govind Bachaji Rd, Above IRIS Eye Care, Charai, Thane west

Why Join Us?

Stable work environment

Growth opportunities

Supportive team culture

Interested candidates can apply by sending their resume on hr@aajicare.in

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Application Question(s):

• Where do you Stay?

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)
• Marathi (Required)

Location:

• Thane, Maharashtra (Preferred)

Work Location: In person