Customer Relationship Coordinator

Role & responsibilities

Work Experience & Eligibility : 0 - 2 years experience - full-time - in Sales and / or Business development. Freshers can also apply. Location : Chennai This is a full-time work from office position. Candidate should be based in Chennai or willing to relocate. Role & responsibilities 1. Sales Support: Assist the sales team with administrative tasks like working closely with the sales department to coordinate order processing, update clients on product availability, and support revenue goals.

2. Order Management: Process sales orders and ensure timely delivery of products or services.

3. Proficiency in Sales Tools: Hands-on experience with tools such as CRM software, order tracking systems, and communication platforms to streamline workflows.

4. MS Excel Expertise: Skilled in using Excel for maintaining databases, generating reports, and analyzing customer or sales trends using formulas and pivot tables.

5. Tally ERP Knowledge: Competent in using Tally ERP for billing, invoicing, inventory, and basic accounting relevant to customer transactions.

6. Multilingual Communication: Fluent in Hindi and English, enhancing communication with diverse clients and resolving issues effectively.

7. Customer Persuasion Skills: Capable of convincing potential and existing customers through strong interpersonal and negotiation techniques.

8. Presentation & Reporting: Comfortable creating and delivering presentations to internal teams or clients regarding service performance or updates.

9. Data Handling & Analysis: Ability to analyze customer data and maintain and update the customer database and sales records.

10. Follow-Up & Relationship Management: Regular follow-ups to ensure customer satisfaction and maintain long-term relationships.

11. Time Management & Multitasking: Balancing multiple tasks efficiently in a fast-paced environment.

Preferred candidate profile

Preferred Female candidates only