Customer Relations & Project Coordinator

Job Title: Customer Relations & Project Coordinator (MBA - Customer Relations/Marketing)

Company: CAPEX CONSTRUCTION & ENGG. PVT. LTD.

Location: Unit No-21, 6th Floor, Tower-A, Bhutani Alphathum, Sector-90, Noida

Position Type: Full-Time

Salary: As per Market Standards

Gender Preference: Female Candidates Only

Job Description:

We are seeking an experienced and dynamic Customer Relations & Project Coordinator to join our team. The ideal candidate will have a strong background in customer relationship management, project coordination to clients & Internal Team.

This role involves liaising with clients, managing project timelines, coordinating payments, and resolving client issues to ensure seamless project execution and high customer satisfaction.

Key Responsibilities:

· Develop and maintain strong relationships with clients, understanding their needs and addressing their issues proactively

· Coordinate with internal teams and vendors to ensure project deliverables are met on time

· Manage project timelines and ensure adherence to scheduled milestones

· Oversee electrical underground cabling equipment, city gas pipeline understanding, and electrical substation coordination

· Prepare and review reports, proposals, and documentation related to project progress

· Facilitate client communication regarding project updates, payments, and new initiatives

· Identify and resolve client issues promptly, ensuring customer satisfaction

· Support the sales and marketing team with customer insights and feedback

· Ensure compliance with safety standards and project specifications

Qualifications & Skills:

· MBA in Customer Relations or Marketing

· Minimum of 3 years of relevant experience in construction, real estate, or related fields

· Understanding of MEP systems, electrical cabling, city gas pipelines, and substations

· Excellent interpersonal, communication, and negotiation skills

· Ability to manage multiple projects and meet deadlines

· Problem-solving mindset with a customer-centric approach

· Knowledge of project management tools and software

Experience:

· Prior experience in builder/real estate projects execution is preferred

· Experience with electrical systems, gas pipelines, and substations will be an added advantage

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person