Customer Relations Manager

Role Overview: You will be responsible for maintaining strong customer relationships, handling complaints effectively, and ensuring customer satisfaction and retention through timely communication and service support. Key Responsibilities: - Interact with customers professionally and ensure a positive experience. - Handle and resolve customer complaints promptly by coordinating with concerned departments. - Conduct follow-up calls after service. - Maintain accurate customer data in the CRM system. - Support the team in achieving customer satisfaction (CSI/DCSI) targets. - Assist in customer engagement activities and service reminders. Qualifications Required: - Any graduate (preferably in Marketing or Business). - 3 years of experience in customer service or automobile CRM. - Strong communication, problem-solving, and interpersonal skills. - Proficient in MS Office and CRM software. (Note: Benefits such as cell phone reimbursement are provided. The work location is in-person.) Role Overview: You will be responsible for maintaining strong customer relationships, handling complaints effectively, and ensuring customer satisfaction and retention through timely communication and service support. Key Responsibilities: - Interact with customers professionally and ensure a positive experience. - Handle and resolve customer complaints promptly by coordinating with concerned departments. - Conduct follow-up calls after service. - Maintain accurate customer data in the CRM system. - Support the team in achieving customer satisfaction (CSI/DCSI) targets. - Assist in customer engagement activities and service reminders. Qualifications Required: - Any graduate (preferably in Marketing or Business). - 3 years of experience in customer service or automobile CRM. - Strong communication, problem-solving, and interpersonal skills. - Proficient in MS Office and CRM software. (Note: Benefits such as cell phone reimbursement are provided. The work location is in-person.)