Customer Relations Manager

Role Overview: As a Customer Relations Manager at The Learners Hub, located in Palghat, you will play a crucial role in maintaining and enhancing client relationships. Your main responsibilities will involve addressing customer queries and concerns promptly and effectively, ensuring customer satisfaction through clear communication, and collaborating with internal teams to maintain service quality. Your proactive problem-solving skills and dedication to nurturing long-term client relationships will be key to your success in this role. Key Responsibilities: - Manage customer calls and handle inquiries with professionalism and efficiency - Address customer queries and concerns in a timely and effective manner - Oversee customer feedback processes to gather valuable insights for improvement - Collaborate with internal teams to ensure high-quality service delivery - Proactively identify and resolve issues to maintain customer satisfaction - Build and nurture long-term client relationships through excellent communication and service Qualifications Required: - Bachelor's degree in Business Administration or related field - Proven experience in customer relations or a similar role - Strong communication and interpersonal skills - Excellent problem-solving abilities and a customer-oriented mindset - Ability to work well in a team environment and collaborate effectively with colleagues Additional Details: The Learners Hub is dedicated to empowering students to excel in CA and CMA exams through innovative learning experiences. We offer live and recorded classes, quick doubt-solving sessions, weekend crash courses, and a concept-driven approach tailored to individual learning paces. With expert guidance and flexible study methods, we aim to help learners stay on track and stress-free throughout their preparation journey. Our focus is on providing a supportive environment to build confidence and achieve academic success.,