Customer Relations Executive

1 - 2 years

1 - 2 Lacs

Posted:3 days ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Customer Experience Associate will be responsible for ensuring an excellent and consistent experience for all customers by managing inquiries, resolving issues efficiently, and maintaining strong communication across departments. This role requires empathy, patience, attention to detail, and a passion for service excellence.

Key Responsibilities:

  • Greet and assist customers through phone, email, or interactions in a professional and friendly manner.
  • Handle customer queries, complaints, and feedback promptly and effectively.
  • Maintain accurate records of customer interactions and follow-ups.
  • Monitor and track customer satisfaction metrics and escalate recurring issues for process improvement.
  • Support customer onboarding, scheduling, and service coordination as required.
  • Suggest improvements in processes or services to enhance overall customer satisfaction.
  • Ensure all customer communications align with company standards and tone of voice.

Experience -1-2 years

contact -9072349800

hr@thereforeim.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You