Key Responsibilities: Promote and explain gold savings, investment, and purchase schemes to existing and prospective customers. Handle customer inquiries related to gold schemes and assist with enrollment processes. Manage records of all gold scheme accounts, including monthly contributions, maturity tracking, and payouts. Ensure timely collection and processing of installment payments from scheme participants. Coordinate with finance and operations teams to ensure accuracy in scheme-related transactions. Monitor and report on scheme performance metrics, such as enrollment numbers and revenue contributions. Build strong relationships with customers to encourage renewals and referrals. Conduct regular follow-ups with customers for renewals, pending installments, and grievance resolution. Ensure all gold scheme activities comply with company policies, regulatory standards, and anti-money laundering (AML) guidelines. Participate in promotional activities, marketing campaigns, and community events to increase awareness of gold schemes. Key Skills and Competencies Strong knowledge of gold-related financial products and retail schemes. Excellent communication and interpersonal skills for engaging with customers. Sales-oriented mindset with customer service focus. Proficiency in MS Office and financial management software. Detail-oriented with strong organizational and record-keeping abilities. Ability to work independently and as part of a team.
Job Summary: We are seeking a highly organized and detail-oriented Store Administrator to support the daily operations of our retail store. The successful candidate will be responsible for managing store administrative tasks, maintaining accurate records, and providing exceptional customer service. Key Responsibilities: 1. Store Operations: Assist the Store Manager in overseeing daily store operations, including opening and closing procedures. 2. Administrative Tasks: Manage store administrative tasks, such as answering phone calls, responding to emails, and handling customer inquiries. 3. Inventory Management: Assist with inventory management, including receiving and stocking merchandise, conducting inventory counts, and reporting discrepancies. 4. Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and promoting store products and services. 5. Record-Keeping: Maintain accurate and up-to-date records, including sales reports, inventory levels, and customer information. 6. Loss Prevention: Assist with loss prevention efforts, including monitoring store security, reporting incidents, and maintaining a safe and secure store environment. 7. Team Support: Provide support to the store team, including assisting with sales, answering customer questions, and maintaining a positive and productive store environment. Requirements: 1. Education: High school diploma or equivalent required; post-secondary education in business or a related field is an asset. 2. Experience: 1-2 years of retail experience, preferably in an administrative or supervisory role. 3. Skills: Excellent communication, organizational, and time management skills; ability to work in a fast-paced environment and prioritize tasks effectively. What We Offer: 1. Competitive Salary: Competitive salary and benefits package. 2. Opportunities for Growth: Opportunities for professional growth and development within the company. 3. Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced professionals.
Job Summary: We are seeking a highly skilled and experienced Customer Relationship Executive to join our team. The successful candidate will be responsible for building and maintaining strong relationships with existing customers, identifying new business opportunities, and providing exceptional customer service. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong relationships with existing customers to ensure customer satisfaction and loyalty. 2. Business Development: Identify new business opportunities with existing customers and pursue new leads to drive revenue growth. 3. Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and addressing concerns. 4. Account Management: Manage a portfolio of customer accounts, ensuring timely communication, and resolving any issues that may arise. 5. Sales and Marketing: Collaborate with the sales and marketing teams to develop and implement customer-focused sales and marketing strategies. 6. Data Analysis: Analyze customer data to identify trends, opportunities, and challenges, and develop strategies to address them. 7. Communication: Communicate effectively with customers, colleagues, and stakeholders to ensure seamless relationships and business operations. Requirements: 1. Education: Bachelor's degree in Business, Marketing, or a related field. 2. Experience: 2-3 years of experience in customer-facing roles, preferably in sales, marketing, or customer service. 3. Skills: Excellent communication, interpersonal, and problem-solving skills; ability to work in a fast-paced environment and prioritize tasks effectively. What We Offer: 1. Competitive Salary: Competitive salary and benefits package. 2. Opportunities for Growth: Opportunities for professional growth and development within the company. 3. Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced professionals.