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Zuboc.com / Creative stories
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Customer Relations Executive (CRE)

Customer Relations Executive (CRE)

Zuboc.com / Creative stories

1 - 3 years

1 - 2 Lacs

malappuram

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

onboarding database communication support management crm excel personalization

Work Mode

On-site

Job Type

Full Time

Job Description

SUMMARY

The Customer Relationship Executive acts as the primary point of contact for all customer inquiries, order status updates, feedback collection, and client onboarding. This role ensures that every interaction reflects Zuboc’s warmth, professionalism, and emotional commitment to customer happiness.

DUTIES & RESPONSIBILITIES

Respond to WhatsApp, Instagram DM, and phone inquiries
Maintain a friendly, solution-oriented tone in all customer interactions
Handle FAQs, gifting customizations, and urgent customer needs
Maintain a database of regular customers and bulk order clients
Proactively reach out for birthdays, anniversaries, and seasonal gifting needs
Share new launches, offers, or upcoming workshops to past customers

DESIRED PROFILE

Education: Graduate in any discipline (Communication, Business, or Arts preferred)
Experience: 1–3 years in customer support, relationship management, or social media handling
Skills:
Warm and articulate communicator
Basic CRM and Excel knowledge
Strong understanding of gifting and personalization context
Social media responsiveness (especially WhatsApp & Instagram)

Location : Malappuram(On-site)

Female candidates preferred.

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Language:

English (Required)

Work Location: In person

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