Customer Relations Associate

As a client services assistant at our clinic, your role is crucial in providing a positive and welcoming experience for all clients. You will be responsible for managing client appointments, providing detailed information about treatments, and addressing client inquiries promptly through various communication channels. Key Responsibilities: - Greet and assist clients with warmth and professionalism to create a positive first impression. - Manage client appointments, schedule treatments, and coordinate with doctors, aestheticians, and other staff members. - Respond promptly to client inquiries via phone calls, emails, and social media channels. - Provide detailed information about treatments, services, and clinic protocols to ensure clients are well-informed. - Maintain accurate client records with a strong emphasis on confidentiality. - Handle client concerns, feedback, and complaints in a courteous and solution-oriented manner. - Support marketing initiatives by informing clients about promotions, loyalty programs, and new services. - Ensure the reception and waiting area are clean, organized, and client-friendly. - Follow up with clients post-treatment to ensure satisfaction and encourage repeat visits. Qualifications Required: - Minimum 1-2 years of experience in a similar client-facing role. - Excellent communication skills and the ability to interact with clients in a professional manner. - Strong organizational skills and attention to detail. - Ability to work full-time in person at the clinic location. Please note that the job type for this position is full-time, and the work location is in person at our clinic. If you are interested in joining our team and contributing to our commitment to excellent client service, please contact us at 9072345302 or email us at hrassistant.thereforeim@gmail.com.,