Customer Relations Associate

Job Summary:

The Customer Relations Associate is responsible for establishing, managing, and nurturing strong relationships with customers by providing timely support, addressing inquiries, and ensuring effective issue resolution. This role is pivotal in delivering an exceptional customer experience through clear and professional communication, proactive problem management, and efficient coordination with cross-functional departments. The incumbent is expected to uphold the organization’s service standards and contribute to building long-term customer satisfaction and loyalty.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, requests, and concerns in a professional and courteous manner.
• Provide accurate information regarding products, services, and policies, ensuring clarity and transparency in communication.
• Manage customer escalations and grievances, ensuring timely resolution and effective follow-up.
• Identify customer issues and redirect queries to the respective departments for appropriate action and closure.
• Maintain comprehensive records of customer interactions and feedback in CRM or internal databases.
• Coordinate with internal teams such as Sales, Operations, Accounts, and Technical Support to ensure prompt and accurate responses to customer needs.
• Ensure adherence to company communication protocols and service standards in all customer interactions.
• Proactively identify opportunities to improve customer satisfaction and suggest process enhancements.
• Uphold a professional demeanor and represent the organization positively in all customer engagements.

Key Requirements:

• Bachelor’s degree in any discipline (preferably in Business Administration, Communication, or a related field).
• Minimum 2 years of experience in customer service, client relations, or a direct customer support role.
• Excellent verbal and written communication skills in English; proficiency in additional regional languages will be considered an advantage.
• Strong interpersonal, analytical, and problem-solving skills, with a consistent customer-centric approach.
• Proven ability to manage multiple customer queries and escalations while maintaining service quality and professionalism.
• Demonstrated patience, empathy, and professional conduct in handling diverse customer situations.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer support or related : 2 years (Required)

Work Location: In person