Job
Description
As a Customer Relations Associate, your role involves establishing, managing, and nurturing strong relationships with customers. Your responsibilities include: - Serving as the primary point of contact for customers, addressing inquiries, requests, and concerns professionally and courteously. - Providing accurate information on products, services, and policies with clarity and transparency. - Managing customer escalations and grievances, ensuring timely resolution and effective follow-up. - Identifying customer issues and redirecting queries to respective departments for appropriate action. - Maintaining comprehensive records of customer interactions and feedback in CRM or internal databases. - Coordinating with internal teams like Sales, Operations, Accounts, and Technical Support for prompt and accurate responses to customer needs. - Ensuring adherence to company communication protocols and service standards in all customer interactions. - Proactively identifying opportunities to improve customer satisfaction and suggesting process enhancements. - Upholding a professional demeanor and positively representing the organization in all customer engagements. Key Requirements: - Bachelor's degree in any discipline, preferably in Business Administration, Communication, or a related field. - Minimum 2 years of experience in customer service, client relations, or direct customer support. - Excellent verbal and written communication skills in English; proficiency in additional regional languages is an advantage. - Strong interpersonal, analytical, and problem-solving skills with a consistent customer-centric approach. - Proven ability to manage multiple customer queries and escalations while maintaining service quality and professionalism. - Demonstrated patience, empathy, and professional conduct in handling diverse customer situations. In this role, you will contribute to building long-term customer satisfaction and loyalty by providing exceptional customer experiences through clear communication, proactive problem management, and efficient coordination with internal departments. Please note that the job type is full-time and permanent, with benefits like health insurance and provident fund. The work location is in person at Kochi, Kerala, so reliable commuting or planning to relocate before starting work is required. As a Customer Relations Associate, your role involves establishing, managing, and nurturing strong relationships with customers. Your responsibilities include: - Serving as the primary point of contact for customers, addressing inquiries, requests, and concerns professionally and courteously. - Providing accurate information on products, services, and policies with clarity and transparency. - Managing customer escalations and grievances, ensuring timely resolution and effective follow-up. - Identifying customer issues and redirecting queries to respective departments for appropriate action. - Maintaining comprehensive records of customer interactions and feedback in CRM or internal databases. - Coordinating with internal teams like Sales, Operations, Accounts, and Technical Support for prompt and accurate responses to customer needs. - Ensuring adherence to company communication protocols and service standards in all customer interactions. - Proactively identifying opportunities to improve customer satisfaction and suggesting process enhancements. - Upholding a professional demeanor and positively representing the organization in all customer engagements. Key Requirements: - Bachelor's degree in any discipline, preferably in Business Administration, Communication, or a related field. - Minimum 2 years of experience in customer service, client relations, or direct customer support. - Excellent verbal and written communication skills in English; proficiency in additional regional languages is an advantage. - Strong interpersonal, analytical, and problem-solving skills with a consistent customer-centric approach. - Proven ability to manage multiple customer queries and escalations while maintaining service quality and professionalism. - Demonstrated patience, empathy, and professional conduct in handling diverse customer situations. In this role, you will contribute to building long-term customer satisfaction and loyalty by providing exceptional customer experiences through clear communication, proactive problem management, and efficient coordination with internal departments. Please note that the job type is full-time and permanent, with benefits like health insurance and provident fund. The work location is in person at Kochi, Kerala, so reliable commuting or planning to relocate before starting work is required.
