Customer relation manager/executive

Role Overview: You will be working as a Customer Relations Manager for Faboolux Interiors based in Kochi. Your primary responsibilities will include overseeing customer service operations, managing client relationships, ensuring client satisfaction, and contributing to the company's client retention efforts. You will be interacting with clients, resolving issues, coordinating with design and delivery teams, and maintaining detailed records of client interactions. Additionally, you will be expected to develop strategies for improving customer service protocols. Key Responsibilities: - Responding to client inquiries promptly and effectively - Resolving client issues and ensuring customer satisfaction - Coordinating efficiently with design and delivery teams - Maintaining comprehensive records of client interactions - Developing strategies to enhance customer service protocols - Contributing to the company's client retention efforts Qualification Required: - Prior experience in customer service, client relationship management, and problem-solving - Excellent communication and interpersonal skills (both written and verbal) - Ability to coordinate effectively with design and delivery teams - Proficiency in using customer relationship management (CRM) software - Strong organizational skills and attention to detail - Willingness to work on-site in Kochi - Bachelor's degree in Business Administration, Marketing, or a related field - Experience in the interior design industry is a plus Role Overview: You will be working as a Customer Relations Manager for Faboolux Interiors based in Kochi. Your primary responsibilities will include overseeing customer service operations, managing client relationships, ensuring client satisfaction, and contributing to the company's client retention efforts. You will be interacting with clients, resolving issues, coordinating with design and delivery teams, and maintaining detailed records of client interactions. Additionally, you will be expected to develop strategies for improving customer service protocols. Key Responsibilities: - Responding to client inquiries promptly and effectively - Resolving client issues and ensuring customer satisfaction - Coordinating efficiently with design and delivery teams - Maintaining comprehensive records of client interactions - Developing strategies to enhance customer service protocols - Contributing to the company's client retention efforts Qualification Required: - Prior experience in customer service, client relationship management, and problem-solving - Excellent communication and interpersonal skills (both written and verbal) - Ability to coordinate effectively with design and delivery teams - Proficiency in using customer relationship management (CRM) software - Strong organizational skills and attention to detail - Willingness to work on-site in Kochi - Bachelor's degree in Business Administration, Marketing, or a related field - Experience in the interior design industry is a plus