Customer Relation Executive

Key Responsibilities:

• Lead Connection & Follow-up: Connect with leads generated for customers and internal activities, ensuring effective communication and timely updates.
• Customer Interaction & Relationship Management: Handle inbound and outbound calls, resolve queries, and maintain a professional and customer-friendly tone.
• Database Management: Update, maintain, and track lead and customer information in CRM or reporting systems.
• Feedback & Reporting: Gather customer feedback, document responses, and share insights with the management team for process improvement.
• Support for Marketing & Sales Teams: Assist sales and marketing teams by nurturing leads, scheduling meetings, and following up on campaigns.
• Target Achievement: Achieve daily/weekly/monthly calling targets and ensure lead conversion goals are consistently met.
• Communication Excellence: Exhibit strong verbal communication, persuasion, and active listening skills to maximize customer engagement and satisfaction.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in customer relations, telecalling, or sales support roles.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with CRM tools and MS Office applications.
• Ability to multitask, prioritize, and manage time effectively.
• Target-oriented with a proactive approach towards achieving results.

Note:

• Fresher candidates, please do not apply.
• This role requires prior experience in customer relationship management, lead handling, or a similar field.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person