Customer Relation Executive

As a Customer Relation Executive at our company based in Coimbatore, you will play a crucial role in managing customer interactions and driving sales. Your responsibilities will include: - Managing incoming phone calls and generating sales leads - Identifying and assessing customer needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid, and complete information by using the right methods/tools - Meeting personal/customer service team sales targets and call handling quotas - Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution - Keeping records of customer interactions, processing customer accounts, and filing documents - Following communication procedures, guidelines, and policies - Taking the extra mile to engage customers Requirements and skills: - Proven customer support experience or experience as a sales and customer representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems, documentation, and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - University/college degree is an asset - Familiarity with office software and phone systems a plus - Previous experience, especially in a particular industry, is preferred Additionally, you may be assigned other duties and responsibilities by the management from time to time. If you are a graduate with previous sales and customer relations experience, we encourage you to send your profiles to murugesh@vsupportsolutions.in. Feel free to reach us at 8220014457 for any further inquiries. Kindly note that the salary for this position is negotiable based on your experience and qualifications. We look forward to welcoming a dedicated and customer-oriented professional to join our team in the FMCD industry.,