8 Customer Representative Jobs

Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements Execute Sales order on timely manner. Address customer inquiries in a timely manner. Co-ordinate with client, Update and Identify requirements at site and system Perform activities according to company policies, procedures, protocols and safety standards. Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input Analyse and find out exact cause of failure of any part or product as accurately as possible, Investigate and troubleshoot Provide excellent customer service, listening carefully/ Comprehend to customer concerns and addressing issues until customer is satisfied, make appropriate recommendations/briefings Note customer complaints and inform service in charge and service co-ordinator in detail Identify problems and record solutions for reference purposes. Raise Purchase request to undertake vendor or service provider s services. Co-ordinate with vendor till successful work completion Raise Purchase request to undertake vendor or service provider s services. Follow Vendor or service provider s procedure Do not commit any services or part or information without approval of service in charge Generate reports for govt. requirements on timely and accurate basis Collect, maintain and verify documents needed for govt. application process from clients Maintain daily records of server connectivity status for each company Produce timely and detailed service reports as and when required Inform management on product service issues as observed through interaction with clients. Assist service engineers during visits Cooperate with technical team and share information across the organisation Develop documentations for service related issues and resolutions. Educate & train customer representative about the product usage and maintenance. Stay updated on industry standards and technical service knowledge. Build positive relationships with customers, vendors and service provider. Attend ongoing training events sponsored by company or machine manufacturers to stay upto-date on the latest technology and repair options Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools Generate enquiries from same dept. or any other dept. for same or other product at client s place Take customer feedback from client, inform service in charge and service co-ordinator Take enquiries from client, inform service in charge and service co-ordinator

Overview Job Opportunity *Hiring for Voice Process Indore* *Fixed Salary + Customer Service Immediate Joining Note Please go through the Job Description before applying for the job 1.Good communication skills in English -written and verbal. 2. Comfortable with voice process. 3. Ability to listen and actively problem solving skills. Walk-in interviews daily. 6 Days Working Location Vijay Nagar Indore Mode -Work from Office Freshers / Experience can apply Any 12th pass/ Undergraduate/ Graduate / Post Graduate Salary In hand 14 K to 20 K ( final offer post interview ) Interested candidates kindly mail your cv at jobmatchmakers@gmail.com Tagged as: call centre, customer care executive, customer representative Before applying for this position you need to submit your online resume . Click the button below to continue. About Job Matchmakers "Job Matchmakers" - Your Trusted Recruitment Partner for IT and Non-IT Industries. Finding top talent for IT and non-IT industries just got easier! We specialize in tailored recruitment solutions. Let's connect and elevate your hiring game. Your next great hire is one message away! Connect with us at jobmatchmakers@gmail.com for our extremely nominal rates. Lets find your next talent with us! Related Jobs Customer care Executive REBORNnxt pvt ltd East Delhi Full Time 2023-05-10

GEET (Grocery and Everyday Essentials Tech) QA team is looking for QAEs who are passionate about testing and breaking Web Software. The ideal candidate has the skills to identify software bugs quickly, describe the bugs know concepts like testing for boundary values, creating a traceability matrix for large projects, analysing a code change and identifying the right set of test cases to run, etc. Create test plans, write test cases for new features. Regression test and sign off on various partner team testing requests. Be the Customer Representative and advocate for them in Bug Triage and other meetings. Build Domain Knowledge and understanding of the Product under test. Regularly communicate testing status and identify risks to Program launch dates. Follow SOPs, identify gaps, outdated information and update it. Perform manual testing of services and UI features on desktop browsers, mobile browsers and mobile shopping application A day in the life You will own end-to-end testing of various customer-facing features. You will write test plan, review it with stakeholders. You will own test execution, Bug Triage, QA Status communication. You will develop deep understanding of the program and have opportunity to understand how various Systems at Amazon work. You will also work with Operations teams to execute specific test scenarios. You will drive User Acceptance Testing (UAT) and lastly update our regression test suite with relevant set of test cases About the team The GEET (Grocery and Everyday Essentials Tech) QA team owns end to end testing of Fresh Program (including CX and Fulfilment) , Pharmacy and Quick Commerce. Experience in Test Planning and Execution. MShop Testing

I. Role (CCE) Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers needs to achieve satisfaction II.Skills (CCE) Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Should be Proficient in Hindi and Bhojpuri Qualification - +2/Graduates.

Dear Aspirant, We are hiring for International Voice Process - SPOT OFFER Work from office Work Location: [24]7.ai Pvt Ltd,Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Voice Salary Structure: 19k to 28k(Take home after deductions) Experience: 0-5 years Age Criteria: 18yr to 40yr D.O.J - 20th Sep 2024 Please carry all your educational certificates and Govt ID Proofs(Aadhar and Pan card) for Documentation Process(Clear scan / Xerox Copies) Job Requirements: 1. It will be completely night shifts 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. No Regular Pursing Candidates. 4. Candidates should have 10, 12 board memos mandatorily. Perks and Benefits: 2-way free transportation(Home Pickup and Drop) Self to work (STW) Rs.3300 (only for male employees) Medical insurance for self and dependent Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. PIR (Personal Introduction Round) 2. Assessment Test 3. Manager Round If Interested, Please walk-in to office tomorrow at 10:30AM for your rounds of interview Interview Date: 17/09/2024 to 21/09/2024 (Tuesday to Saturday) Interview Time: 10:30AM to 12:30PM Note: Candidates attended interview within 30 days are not eligible to apply. You can even refer your friend's too You have to be within 23km from the office location.

Dear Aspirant, We are hiring for International Voice Process - Contractual role - SPOT OFFER Work from office Work Location: [24]7.ai Pvt Ltd,Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Voice Salary Structure: 19k(Take home after deductions) Experience: 0-5 years Age Criteria: 18yr to 40yr DOJ : 27th September 2024 1. Fixed-term hire for a 90-day period. 2. No contract or bond will be required. 3. You will receive an offer letter upon joining. 4. Pay slips and an experience letter will be provided after you complete contract Please carry all your educational certificates and Govt ID Proofs(Aadhar and Pan card) for Documentation Process(Clear scan / Xerox Copies) Job Requirements: 1. It will be completely night shifts 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. No Regular Pursing Candidates. 4. Candidates should have 10, 12 board memos mandatorily. Perks and Benefits: 2-way free transportation(Home Pickup and Drop) Self to work (STW) Rs.3300 (only for male employees) Medical insurance for self and dependent Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. PIR (Personal Introduction Round) 2. Assessment Test 3. Manager Round If Interested, Please walk-in to office tomorrow at 10:30AM for your rounds of interview Interview Date: 24/09/2024 to 28/09/2024 (Tuesday to Saturday) Interview Time: 10:30AM to 12:30PM Note: Candidates attended interview within 30 days are not eligible to apply. You can even refer your friend's too You have to be within 23km from the office location.

GEET (Grocery and Everyday Essentials Tech) QA team is looking for QATs who are passionate about testing and breaking Web Software. The ideal candidate has the skills to identify software bugs quickly, describe the bugs know concepts like testing for boundary values, creating a traceability matrix for large projects, analysing a code change and identifying the right set of test cases to run, etc. Create test plans, write test cases for new features. Regression test and sign off on various partner team testing requests. Be the Customer Representative and advocate for them in Bug Triage and other meetings. Build Domain Knowledge and understanding of the Product under test. Regularly communicate testing status and identify risks to Program launch dates. Follow SOPs, identify gaps, outdated information and update it. Perform manual testing of services and UI features on desktop browsers, mobile browsers and mobile shopping application A day in the life You will own end-to-end testing of various customer-facing features. You will write test plan, review it with stakeholders. You will own test execution, Bug Triage, QA Status communication. You will develop deep understanding of the program and have opportunity to understand how various Systems at Amazon work. You will also work with Operations teams to execute specific test scenarios. You will drive User Acceptance Testing (UAT) and lastly update our regression test suite with relevant set of test cases About the team The GEET (Grocery and Everyday Essentials Tech) QA team owns end to end testing of Fresh Program (including CX and Fulfilment) , Pharmacy and Quick Commerce. - Experience in Test Planning and Execution. - MShop Testing

Responsible for assisting customers by addressing inquiries, resolving issues, and providing product or service information. Handling phone calls, emails, or in-person interactions, ensuring a positive customer experience Required Candidate profile Excellent communication skills Patient & capable of handling inquiries and complaints efficiently while maintaining professionalism. Problem-solving abilities, adaptability, and the ability to work