Posted:3 days ago|
Platform:
Work from Office
Full Time
You ll be our : Customer Quality Engineer _ Electrical You ll be based at : Ather s Vehicle Factory at Hosur, TN You ll be aligned with : Product Quality Customer Quality Team You ll be joining our : Customer Quality, Engineering What you ll do at Ather Experience in diagnosing electrical and electronic field issues and use of diagnostic tools (Grafana & Superset) Monitoring the warranty part inspection (RSA) as per TAT. Plan and execute the supplier joint inspection. Coordinate with PQ team stakeholders for detailed analysis of field issues to disintegrate them into supplier quality, design, and manufacturing quality categories. Record and document all field-reported customer quality issues pertaining ton electrical hardware across the product line. Closely work with field quality engineers to identify reporting of issues with maximum clarity. Develop, upgrade, and maintain a continuous communication system for quality management and requirements flow for field service teams. Bug creation for all the new failures and monitoring and tracking Interaction with the field team for a new concern, collecting the data from the field, and prioritizing the issue to the concern team Here s what we re looking for : Strong analytical skills. Daily timely inspection completion of field failure return parts as per TAT Ensure the RSA with proper documentation and evidence. Monitoring the action implemented issues and providing feedback. Supporting for supplier joint inspection and maintaining documentation Find New / Critical / Safety Complaints addressing and solving in an immediate manner to reduce customer escalations. What you bring to Ather: BE/B-Tech in Electrical / Electronics Engineering 3-6 years of thorough experience in customer quality function of electrical parts within electric vehicle/Automotive domain ,
Ather Energy
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