260 Customer Operations Jobs - Page 7

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Written and verbal communicationCommitment to qualityAbility to work well in a teamAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Adaptable and flexibleProblem-solving skillsAbility to work well in a teamWritten and verbal communicationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to perform under pressureAbility to work well in a teamAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation/B.B.M/12th/PUC/HSC Years of Experience: 0 to 1 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,B.B.M,12th/PUC/HSC

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to meet deadlinesAgility for quick learningProblem-solving skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionA primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for call handling and customer handling. excel skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Work on a shifting schedule and during holidays as neededWork in office facility and at homeExcellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources)Experience in customer care, sales, tech support and/or similar accounts, requiredExperience in broadband and/or TV troubleshooting, recommended but not required Roles and Responsibilities: Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently.To support & record a variety of customer service issues through telephone from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issuesTo provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customers lifestyle needs and generate additional revenues as a resultTo provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities. Qualification Any Graduation

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We're Hiring: Support Executive (FASTag Services Operations) Job ID: SE/OPR/JUNE25 Company: Akova Fintech Solutions Private Limited Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: U, Kolkata – 700001 Salary: As per candidature (competitive and experience-based) Work Mode: Hybrid – Work from Office & Work from Home About Akova: Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team. Role Overview – Support Executive (FASTag Services): As a Support Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education. Responsibilities: Respond to customer queries via phone, chat, and email. Assist with FASTag account issues, transaction disputes, and service interruptions. Educate users on new features, policies, and processes. Guide customers through troubleshooting and self-service steps. Ensure timely resolution and maintain follow-up on open tickets. Accurately document customer interactions and feedback. Preferred Skills & Qualifications: Strong communication skills (verbal & written). Ability to manage multiple queries in a fast-paced environment. Preferred Knowledge: SQL Python Advanced Excel Problem-solving mindset with a customer-first approach. Freshers welcome – training will be provided. Work Details: Rotational Shifts (Details shared during interview) Hybrid Role – Work from Office and Work from Home flexibility High-visibility operational role with impact Why Join Akova? Training and mentorship provided Opportunity to grow in the fintech sector Friendly and collaborative work culture Flexibility and career advancement opportunities Apply Now: Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841

Key Deliverables : Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demat, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk Interested candidates Contact:7207997185

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Written and verbal communicationAgility for quick learningAbility to work well in a teamAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer successExperience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely mannerShould be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignmentsCollaborate effectively with cross-functional teams and stakeholders across different levels of the organization (both internal and external)Excellent communication, executive presentation, and highly refined interpersonal skillsDriven to make customers successful, regardless of challenges or obstacles and be result-orientedUnderstand business processes and interactions with IT systems/ERPAbility to assess risks proactively and mitigate those in a timely manner What are we looking for Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domain Significant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer success Experience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely manner Should be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignments Collaborate effectively with cross-functional teams and stakeholders across different levels of the organization Excellent communication, executive presentation, and highly refined interpersonal skills Driven to make customers successful, regardless of challenges or obstacles and be result-oriented Understand business processes and interactions with IT systems/ERP Ability to assess risks proactively and mitigate in a timely manner Roles and Responsibilities: In this role you are required to deliver technological solutions to our clients by working closely with Operations delivery and transformation teams to maximize intended operational and business benefits effectivelyRequires involvement in setting strategic directions to establish near-term goals for area(s) of responsibility and should drive asset adoption activelyInteraction with senior management levels at client and/or within Accenture, involving negotiating or influencing on design aspects, product roadmap definition and in realizing outcomesManages teams effectively and motivates through personal excellenceTakes full responsibility to resolve any issues in delivery in a timely manner by liaising with necessary stakeholders successfullyManages the Product Managers/Leads for each individual technology component of the solution.Participate in regular periodic status calls with account leadership and Steering CommitteeLocation :Role is based in Bangalore, but other locations considered for exceptional candidates. This role will require daily coordination among stakeholders in India, Europe, Philippines, and North America. Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Written and verbal communicationAgility for quick learningAbility to work well in a teamAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

This role provides extensive technical exposure to IBM Server and Storage support for IBM clients in Eastern India. The Customer Support Engineer will visit client data centers, troubleshoot and resolve server and storage-related issues, and ensure smooth functionality. The position offers valuable opportunities for skill development in troubleshooting, problem determination, and resolution. Beyond technical expertise, the candidate must possess strong customer-handling, relationship management, and interpersonal skills, contributing to overall customer satisfaction and business growth. Roles & Responsibilities: Provide on-site support for IBM Server and Storage systems across client data centers. Troubleshoot, diagnose, and resolve hardware and software issues related to storage and server environments. Follow action plans set by L2/L3 support teams for complex problem resolution. Ensure prompt issue resolution, boosting customer satisfaction (CSAT index). Collaborate with internal teams and document solutions for ongoing improvements. Maintain strong relationships with customers and offer technical guidance. Be flexible to work in different shifts to support 24x7 customer operations. Continuously enhance technical expertise through self-learning and certifications. Travel across Eastern India and beyond as required to support business operations. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Minimum 7 years of experience in Server and Storage Support. Advanced hardware troubleshooting and part replacement expertise. Ability to follow L2/L3 support-directed action plans. Unix administration and operating system troubleshooting skills. Basic networking knowledge to aid in system connectivity troubleshooting. Industry certification in Unix administration. Storage administration expertise, including Logical Volume Manager, SAN zoning, Flash Copy, etc. Knowledge of data backup solutions. Strong verbal and written communication skills. Customer handling proficiency for effective problem resolution. Preferred technical and professional experience Expertise in IBM Power and Storage systems (Power 7, Power 8, Power 9, V5K, V7K, DS8K). Certification in RHEL or AIX administration. Knowledge of IBM Spectrum Protect for data backup solutions.

Greetings From Scorelabs Inc ! We are looking for a pleasant Customer Support Executives Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Required Candidate profile Any Graduate/ Inter Qualifications Proven experience as front desk representative, agent or relevant position Proficient in English, Hindi & Telugu(oral and written) Call Hr Suvarna - 9502739374

Customer Support Executive Airline Process | Teleperformance | Gurgaon | 24x7 Rotational Shifts Teleperformance is hiring freshers and experienced candidates for the Airline Customer Support process. If you have strong communication skills and are looking to build your career in a reputed BPO, apply now! Job Description We are looking for dedicated and customer-focused Customer Support Executives to handle queries related to a leading airline. This is a non-sales role focused on customer assistance, service, and issue resolution for international clients. Excellent communication and a professional attitude are key. Key Responsibilities: Handle inbound/outbound calls and chats related to airline bookings, changes, cancellations, and customer queries Provide accurate information to customers and resolve issues in a timely and professional manner Maintain high levels of customer satisfaction and service quality Document customer interactions and update internal systems Collaborate with internal teams when escalation or additional input is needed Adhere to process compliance and quality standards Preferred Candidate Profile: Freshers are welcome Candidates with prior experience in customer service or BPO are preferred Undergraduates must have minimum 6 months of documented work experience 2025 passouts must provide: Hardcopy of 1st to 5th semester marksheets Online/soft copy of 6th semester marksheet Must have excellent communication skills in English Should be presentable, customer-oriented, and professional Willingness to work in 24x7 rotational shifts including night shifts and weekends Education: UG: Any Graduate Undergraduates must meet experience/documentation criteria Job Details: Role: Customer Support Executive Airline Process (Non-Sales) Industry Type: BPO / BPM Employment Type: Full Time, Permanent Department: Customer Success, Service & Operations Shift: 24x7 rotational Week Off: 2 rotational days Location: Gurgaon (45 locations) Salary: 25,000 30,000 per month (Based on experience and communication skills) How to Apply: Send your updated resume to: chhavi.sharma@platinoxconsultants.com For more details, connect with us via email Build your career with a global customer experience leader!

Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel - NA Specialism- Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications - Basic knowledge of computer and/or telecom technology

Role & responsibilities Follow up with target clients & bring the new business. Prepare a market segmentation after studying the market scenario and potential keeping in mind the Existing clients with whom business being shared by other competitors, lost clients, new clients Regular visits to the client and develop partnership building between two organization by giving value addition say Technical advice, helping data collection, providing new updates on technology. Preparing sales monitoring reports and contact details along with the defined time frame To keep track with FARMER (KAM) on general performance of new hunt (client) he has brought in the lab. Watch the competitor Activity. Coordinate with different sections for any clarifications Liaise with Lab Manager, Sales Manager regarding day today sales and send regular reports to them. Textile Industry Experience is a Must. Interested candidates please share CV on sayeeda.pathan@sgs.com

Send resume: Tanuja@wissenpro.com Call: 88970 21143 Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Primary Skills He/She/They OR, the incumbent will have 18+ years experience with a large marketing shared services or marketing service provider with a strong project track record. Intelligent Customer Operations practice within Capgemini Business Services. Leading a large team of customer interaction operations, you will deploy your team across a variety of engagements supporting new clients with their CX vision and future Contact Centre channel technology. Roles & responsiblities include: Leading large team across the globe for interaction ops voice, chat, email and data Fully responsible for meeting business SLAs Support and drive the digital transformation agenda for clients Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders Creation of technical and resourcing business cases aligned to client objectives Present at SLT sessions on your existing and prospective new client engagements Design, plan and develop complex business solutions that include digital platform technologies and Intelligent Automation Manage a sales pipeline across the Customer Operations and CX offering Create digitally enabled solutions for prospective clients Collaborate across Capgemini practices to create industry leading solutions that provide clients with clear business outcome commitments Develop a team of CX Consultants, enabling them to spot opportunities for new business with existing and prospective clients Build strong internal and external networks to enable future CX opportunities Consult with internal stakeholders across sector verticals to drive existing and new client engagements Continuously engage with the latest Contact Centre technology and market insights to share across internal and external networks Attend networking events and CX conferences Utilise industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes Develop and deliver solutions by responding to client RFI/RFPs where Digital Transformation opportunities are present Secondary Skills Skills /Experience required Business Consulting with Professional Service organization more than 15 years Large-scale BPO transformation and/or Professional Services experience Experience of solutions for Contact Centres and digital channels Ability to create a client proposal utilising various data points available Management of CX Consultants or Process Transformation/Improvement team Experience within commercial modelling and sizing Ability to create Contact Centre/CX solutions that support client objectives Understanding of the latest Technology trends in the Contact Centre and Digital Transformation markets Clear understanding of deflection and automation techniques within the Contact Centre and CX space Development of the relevant CX solutions for implementation e.g. chat bot, conversational AI Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality Process Improvement methodologies A passion and desire to improve CX and support clients on their journey Experience improving customer journeys to improve CX outcomes Knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bot Working knowledge of contact centers solutions (examples, but not limited to; Zendesk/AWS/Genesys Cloud/Nice)

We're Hiring: Support Executive (FASTag Services Operations) Job ID: SE/OPR/APR25 Company: Akova Fintech Solutions Private Limited Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: U, Kolkata 700001 Salary: As per candidature (competitive and experience-based) Work Mode: Hybrid – Work from Office & Work from Home About Akova: Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team. Role Overview – Support Executive (FASTag Services): As a Support Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education. Responsibilities: Respond to customer queries via phone, chat, and email. Assist with FASTag account issues, transaction disputes, and service interruptions. Educate users on new features, policies, and processes. Guide customers through troubleshooting and self-service steps. Ensure timely resolution and maintain follow-up on open tickets. Accurately document customer interactions and feedback. Preferred Skills & Qualifications: Strong communication skills (verbal & written). Ability to manage multiple queries in a fast-paced environment. Preferred Knowledge: SQL Python Advanced Excel Problem-solving mindset with a customer-first approach. Freshers welcome – training will be provided. Work Details: Rotational Shifts (Details shared during interview) Hybrid Role – Work from Office and Work from Home flexibility High-visibility operational role with impact Why Join Akova? Training and mentorship provided Opportunity to grow in the fintech sector Friendly and collaborative work culture Flexibility and career advancement opportunities Apply Now: Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Ability to handle disputes Ability to meet deadlines Agility for quick learning Problem-solving skills Ability to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Ability to handle disputes Ability to perform under pressure Ability to work well in a team Adaptable and flexible Agility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation/B.B.M/12th/PUC/HSC Years of Experience: 0 to 1 years Language - Ability: English - Proficient What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Ability to perform under pressure Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation,B.B.M,12th/PUC/HSC