Customer Onboarding & Support Executive-Night Shift-Surat

Yanolja Cloud Solution Pvt. Ltd. (YCS) is a global hospitality technology provider with a specialization in solutions for small and medium-sized accommodation businesses. With over 17 years of experience and a team of 450+ members, YCS serves 33,000+ customers in 170 countries. We offer software in 50+ languages and provide 24/7 support across the globe, with local teams in 15+ countries. Join us in our mission to revolutionize the hospitality industry with innovative solutions. As a Client Onboarding Specialist at YCS, your primary responsibility is to ensure a seamless transition for new clients onto our platform. By coordinating the onboarding process, you play a vital role in setting the foundation for a successful partnership. Conducting in-depth needs analysis with clients, you tailor solutions to meet their specific requirements, providing them with the tools they need to thrive. Training is a key component of your role, as you will be responsible for educating clients on the effective use of our products and services. Your commitment to delivering exceptional customer service is evident in your prompt responses to inquiries and swift resolution of issues, ensuring high levels of satisfaction among our clients. Building strong relationships with clients is essential, as you become their trusted advisor for ongoing support and guidance. With a deep understanding of our products and services, you offer expert advice and support, addressing client feedback and collaborating with the product and development teams for continuous improvement. Your technical acumen enables you to troubleshoot technical issues faced by clients, working closely with the technical team to provide effective solutions. By maintaining accurate records of client interactions and resolutions, you contribute to the seamless operation of our CRM system. To excel in this role, you should hold a Bachelor's degree, with a preference for a Technical Degree. A minimum of 2 years in a customer-facing role is required, demonstrating your ability to deliver exceptional customer service and build lasting relationships. Strong problem-solving skills, adaptability to changing client needs, and effective collaboration with cross-functional teams are essential for success in this dynamic and fast-paced environment. Experience in the hospitality industry, hotel tech companies, or OTA companies is a plus. Join us at YCS and be part of a team that is shaping the future of hospitality technology.,