Customer Intelligence and Data Office Lead

Overview:

As Lodha is envisioning to grow from 18,000 Cr to 50,000 Cr company by 2030, our ability to understand our customers, derive insights and deploy right technology tools becomes very critical, as that would enable an agile and nimble growth for the organization. While Lodha is Indias number 1 real estate developer, it is also a pioneer in Technology domain, with BelleVie ‘Premium Lifestyle home super App’ (Digirealty Technologies Private Limited) being its 100% owned subsidiary disrupting the market with a strong team (~40) of technology experts (incl. architecture, front end, backend, designers, dashboard, product managers, etc.) from top start-ups/ organizations.

In sync with our vision of 50,000 Cr by 2030, we now have a leadership level opening, where we are looking for someone to scale our own in-house Customer Intelligence and Data Office (CIDO), a unique 0 to 1 opportunity, which will look after the needs of Lodha Group with significant opportunities of collaborating across Lodha verticals and best in class BelleVie platforms. We are looking for an experienced individual with sharp business acumen who can understand business needs and accordingly set up a robust data and machine learning infrastructure/ systems/ processes to analyze large amounts of raw information, that provides actionable insights to business teams/ verticals, which would help improve company topline/ bottom-line.

About the role:

• Incubating, setting up and growing CIDO vertical, making it the Best in class across industries
• Delivering 360-degree excellence and growing existing core businesses such as sales, customer care, marketing, property management, etc.
• Involves strong focus on strategic thinking, leadership, capability building and driving change across the organization. Key responsibilities include:
• Work directly with CEO, CXOs and functional leaders to craft the agenda/goals and defining role of CIDO to help realization of the goals
• Translate the strategic functional goals into implications for the CIDO team so that they can create their operational plans to achieve the required target
• Drive team to deliver on robust data driven models which value across business verticals
• Ensure sustainability of initiatives by putting in place systems and processes
• Proactively manage and review the performance and progress of the initiatives
• Directly lead some of the strategic projects which will be required for the business unit for long term growth and sustainability
• Building a strong team with high ownership levels and driving them to deliver outcomes

What we offer:

• Entrepreneurial learning – operate with CEO and CXOs learning core tents of the business
• Work with high quality and like-minded talent from top tier institutions and consulting firms
• Entrepreneurship - You identify the agenda, and work towards it with complete ownership & obsession
• A collaborative team player – concerned with the team success as well as individual performance
• Visible Leadership skills – can motivate others to achieve
• Problem solving & communication - You shape the problem statement, approach, and solutions with smart thinking. You engage with peers/ leaders effectively
• Impact / outcome orientation - You are focused on the outcome/ end goal and open to iterations/ failure as you work towards the outcomes

Education & Experience Criteria

• 5+ years’ experience with few years of experience in top consulting firms
• Some prior experience also on data related projects
• Education from top tier 1 & 2 colleges