Customer Experience Supervisor

As a Sr. Customer Experience Supervisor at our company, you will play a crucial role in overseeing the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools. Your responsibilities will include defining client needs, developing proposals to meet those needs, and overseeing the implementation of project solutions. Additionally, you will be actively involved in managing and leading people, ensuring the efficient operation of the function. Key Responsibilities: - Manages the operational and product performance per customer contracts. - Drives program execution to meet desired performance as measured by defined customer service metrics. - Develops and executes corrective action plans where performance is deficient. - Leads cross-functional program teams to achieve objectives for new product introduction. - Proactively resolves people issues and ensures that attrition is well below the defined target. - Engages in effective Career Development activities like effective career coaching and counseling. - Coaches and mentors people, motivating the team with excellent people touch. - Delegates tasks and sets deadlines. - Oversees day-to-day operation. - Discovers training needs and provides coaching. - Recognizes high performance and rewards accomplishments. - Requires in-depth knowledge of performance metrics. - Excellent communication and leadership skills. - Organizational and time-management skills. - Decision-making skill. Qualifications Required: - Any Graduate with a minimum of 3 years of experience as SME. - A strong leader dedicated to solving problems and continual improvement. - Highly adaptable and able to learn new technologies quickly. - Research skills and ability to gather information to support decisions. - Strong understanding of Six Sigma & Lean principles. - Encourages & Follows Honeywell Behavior/policies. - SAP and Salesforce | Case Management knowledge required. - Should have working knowledge of NPS, CES, CSAT, and FCR.,