Customer Experience & Operations Associate

About Us:

mass-premium jewellery brand

About the Job:

If you’re looking for a 9–5 “just process orders and reply to emails” gig, this isn’t it.

But if you want to be at the heart of how a fast-growing jewellery brand actually runs where you get to solve problems, work with tech, talk to real people, and keep the whole machine running smoothly then keep reading.

Why This Role is Different:

At Love DK, operations and customer experience aren’t two separate silos. They’re two sides of the same coin.

When a customer says their order is delayed or their payment didn’t go through, it’s not “just support” it’s a signal. A signal that something in the system needs fixing. And in this role, you won’t just listen to those signals you’ll go behind the scenes to solve the root cause.

and

What You’ll Do:

• Run the backbone:

  Manage day-to-day operations — orders, inventory, and dispatches.

• Be the problem-solver:

  Handle customer queries across WhatsApp, email, and Instagram with empathy and action.

• Play with tech (when needed):

  Step into our stack — Shopify, GoDaddy, Razorpay, Cashfree, WhatsApp automation, Pragma — and troubleshoot when required.

• Keep vendors in sync:

  Coordinate with suppliers and delivery partners to ensure timelines are met without drama.

• Spot and fix gaps:

  Notice patterns in customer issues, flag bottlenecks, and make our processes smoother.

What You’ll Learn:

• How to

  translate customer pain points into system fixes

  .
• The ins and outs of e-commerce operations and tech — from Shopify to payments to automation tools.
• The art of balancing

  customer empathy with operational efficiency

  .
• How to build the foundations of a scalable ops system in a lean startup.

Who We’re Looking For:

• Experience:

  Minimum 1 year in operations, customer support, or tech-related work. Background in

  hospitality, D2C, or B2C e-commerce (fashion preferred)

  is a plus.

• Skills:

  Strong organizational abilities — you like things neat, clear, and on track.

• Tech:

  Proficiency with e-commerce or SaaS tools (Shopify, CRM systems, payment gateways).

• Mindset:

  Curious, empathetic, and hands-on — someone who doesn’t just follow instructions but figures things out.

• Bonus:

  Basic coding skills or willingness to dig into technical troubleshooting.

Role Details:

• Location:

  Mumbai

• Commitment:

  Full-time, with scope to grow into

  Ops Lead / CX Manager / Tech Ops Strategist

  as we scale.

• Stipend:

  Up to ₹15,000/month + ₹10,000 completion bonus.

• Perks:

  Letter of recommendation from the founder +  possible conversion to a full-time role after the internship. 

Before You Apply…

Do a little homework on Love DK. We love candidates who understand what we stand for and the community we’re building.

conversational interviews

Application Process

support@lovedk.in

“Customer Experience & Operations Associate – CV- Name”