Customer Experience Ninja in Gurgaon

Key Responsibilities

• Work closely with cross-functional teams to ensure a seamless customer experience
• Manage user queries on different platforms – email, chat, call and social media
• Provide accurate information on products, services, pricing, and promotions
• Respond promptly to customer inquiries via phone, email, and live chat
• Investigate and resolve customer issues efficiently
• Communicate solutions clearly and concisely
• Guide new customers through the initial setup process, ensuring they understand how to use the platform
• Provide ongoing support by answering questions, addressing concerns, and encouraging customers to stay on track with their health goals
• Regular check-in with customers to monitor their progress and offer advice or adjustments to their plans as needed throughout their fitness journey
• Educate customers about the various features of the platform
• Gather and relay customer feedback to the product development team to help improve the platform and address any issues
• Motivate customers to stick with their health plans