Customer Experience Executive – Travel

Job Title:

Customer Experience Executive – Travel

Customer Experience Executive

Key Responsibilities:

• Act as the first point of contact for travelers, handling queries and resolving issues before, during, and after trips.
• Conduct

  pre-trip briefing calls

  and

  post-trip feedback sessions

  to ensure a seamless traveler experience.
• Strengthen relationships with customers through thoughtful engagement strategies and personalized communication.
• Reconnect with past travelers and nurture long-term loyalty.
• Represent the brand as a

  public-facing ambassador

  , ensuring a positive and consistent image.
• Collaborate with internal teams to design

  community engagement campaigns

  and customer experience initiatives.

Qualifications & Skills:

• Minimum

  3 years of experience

  in customer relations, guest relations, PR, or travel/hospitality industry.
• Bachelor’s degree in

  Hospitality, Tourism, Communications, Marketing, or related field

  .
• Excellent communication and interpersonal skills with the ability to manage sensitive situations empathetically.
• Strong organizational and multitasking skills.
• Proactive, solution-driven, and passionate about creating exceptional travel experiences.
• Fluency in English (knowledge of additional languages is a plus).

Compensation & Benefits:

• Annual CTC:

  ₹4.2 – ₹6 L (depending on experience & skillset).

• Performance Bonus:

  Up to ₹1 L annually, based on customer satisfaction, repeat traveler engagement, and PR initiatives.

• Perks & Benefits:

• Discounted or complimentary travel opportunities on select company trips.
• Opportunity to work in a creative, dynamic, and travel-driven environment.
• Recognition and growth opportunities within the organization.